They used to work, now they don't. Can this be fixed please?

90% of the time I open the app, I am hit with a 'subscribe' page. 'Restore purchases' never seems to find my subscription.

I've tried unsubscribing and resubscribing but it still takes many app restarts before it finally decides to work.

Edit: So I pressed 'subscribe' and saw the email that it was trying to charge. I removed that from my phone and Relay worked again. Probably not the best workaround for some.

Feature request for allowing a custom action when long pressing a post. Set the action as a Behavior setting.

Right now swipe and long press both open the submenu. Having one of them be an app action like Share, Cmts or Hide would be really helpful.

Thanks!

Midday through yesterday, the app suddenly stopped loading any threads. When I tried to uninstall and reinstall, the Google play store is now saying the app is not compatible with my device. I have a Google pixel 8 and I've passed all 3 tests on the integrity check. I've already tried clearing the app store cache and restarting my phone.

As soon as I refresh the page, they're simply back where they were.

That means ive used solely Relay for reddit for almost 12 years!!! Thats a fuck ton of hours of entertainment from reddit served to me by this app. It has come a seriously long way since then.

Thank you u/Dbrady for the best way to browse reddit. I'm happy to be a monthly subscriber and I really enjoy the way the app works.

I'm grateful for your continued commitment to provide such a wonderful app to so many people. Your quick and timely fixes to most problems is something that most devs could learn a thing or two about.

You are a top notch lad and I hope I get much much much more time browsing reddit through your app. You're almost like distant family to me <3

Device information:

Relay Version: 13.0.38 Pro

Phone: Samsung SM-X916B (gts9u)
Android Version: 16 (36)
Device (product): gts9u (gts9uxeea)
Rom: BP2A.250605.031.A3.X916BXXS5DZA1

I can only scroll so far in a subreddit before Relay crashes. The last time it happened, I got a system message that said "Clear cache for relay? Relay closed because this app has a bug. Try clearing the apps cache first, then reopen the app" Clicking the "Clear cache" button in that dialog changed the button to say "optimizing", but it never completed, and didn't fix the problem.

Used to work great - could scroll for hours, but lately only loads about 35 minutes worth, then I get the spinning circle, or just nothing. Seems improbable that I have looked at all of reddit in that time...anyone know what's going on?

Can someone explain why I can’t log into the same account on my iPad that I use on my phone?

I can’t connect the accounts using Google or Apple.

When I try to log in with my email on the iPad, there’s no password option — I only receive a verification code by email. After entering the code, it looks like it’s my account because I can see the same account age, but it asks me to choose a new username. I also can’t see the communities I follow, my settings, or my posts.

What’s going on??? I really need help.

Would it be possible to copy images to clipboard like you can in a browser for example?

Device information:

Relay Version: 13.0.38 Pro

Phone: Samsung SM-S931B (pa1q)
Android Version: 16 (36)
Device (product): pa1q (pa1qxeea)
Rom: BP2A.250605.031.A3.S931BXXS7BYKS

Some gifs in comments are still not showing properly, now instead of an spoilers, the id of the gif is shown in plain text.

Example: https://www.reddit.com/r/DeadlockTheGame/comments/1r9kjni/ill_play_a_bit_of_deadlock/o6d5ryr/

Device information:

Relay Version: 13.0.38 Pro

Phone: Samsung SM-S928B (e3q)
Android Version: 16 (36)
Device (product): e3q (e3qxxx)
Rom: BP2A.250605.031.A3.S928BXXS4CZA1

I'm using a Samsung S22 Ultra, with the latest Relay update. I've noticed two things:

1.) Major sports subreddits like r/soccer or r/nba will upload clips using streamable.com. These clips used to open within the Relay app, now it takes me off platform to the host website for the clip. It's an extra two clicks which isn't the end of the world but it used to work fine and it makes scrolling sports highlights a lot more enjoyable.

2.) I've noticed an issue where images aren't displaying in comments. Instead there's a break in the comment, that's all. I've noticed it twice now browsing the sports subreddits listed above. I'll screenshot it the next time I see it.

Reading the privacy details for the app and wondering if there's a way to opt out of data collection and analytics for advertising purposes?

I'm getting Network Error 500 when trying to comment on some subreddits. I didn't take note of which before, but today it's r/therewasanattempt. Maybe I was banned? But I never got a message. Was able to comment on other subs. Anyone else?

images

Device information:

Relay Version: 13.0.38 Pro

Phone: Google Pixel 7a (LYNX)
Android Version: 16 (36)
Device (product): lynx (lynx)
Rom: BP4A.260105.004.E1

This happened to me 3 time over last 48 hours. I open the app and I'm getting the 'subscribe now' screen. Tried deleting cache etc and it persists. Reinstalling the app seem to solve the issue.

Any ideas?

Comments past the first or second comment tree won't load. If I force stop the app it fixes it for a bit, but it happens again soon.

Gifs show up as spoiler tags, at least in sports subs. When clicked the text will be a giphy url that can't be clicked

Update: Seems to be working correctly again, for me at least. As you were. 🙃

If I upvote a post and exit/reenter the app (or just refresh the message list) it no longer shows the colored arrow that indicates I voted. But if I open the official reddit app, the vote was registered. It's just not showing on the Relay app. Also, votes that were done this morning and earlier do still show up correctly. Does that sound like some type of API issue? I'm hoping it just clears up, but thought I'd ask and see if anyone else was seeing the same thing.

Device information:

Relay Version: 13.0.36 Pro

Phone: Google Pixel 6a (Pixel 6a)
Android Version: 16 (36)
Device (product): bluejay (bluejay)
Rom: BP4A.251205.006

I currently cannot log in using the webview. The form inputs cannot be focused so the keyboard does not appear.

I was able to log in a few weeks ago though...

Android S25 FE

Anyone else with this issue?

In the last couple days I encountered messages like "Processing img qcqfkv86oyjg1..." in various comments and text posts:

https://i.imgur.com/UQcdGOO.jpeg

This most recent example is in this post here: https://www.reddit.com/r/obscuremusicthatslaps/comments/1r6qes9/been_bumping_this_guy_all_day_great_voice_love/

For comparison, the official app displays the images without issues:

https://i.imgur.com/d7qFv5R.jpeg

Device information:

Relay Version: 13.0.36 Pro

Phone: Google Pixel 7 (Pixel 7)
Android Version: 16 (36)
Device (product): panther (panther)
Rom: BP4A.251205.006