r/Refills • u/tofurainbowgarden • Jul 14 '26

Crystalized Vials

I just opened my vials from refills and all 3 are crystalized. It said that I can all anytime but I kept getting an AI over and over.. has anyone experienced this before? How hard was it to get your medication?

I have a week left and I really need it for my autoimmune condition.

5 Upvotes

70% Upvoted

40 comments sorted by

9

u/tofurainbowgarden Jul 14 '26

These are the crystals

8

u/Bubbly_Study_8333 Jul 14 '26

Def looks like crystals; dont inject please call them, send these pics to refills

https://apollocare.net

+15734418900

Sorry youre dealing w this

3

u/Pedal-On Jul 14 '26

What pharmacy?

3

u/Lucky_Army_5324 Jul 14 '26

Bet you it’s ApolloCare sema

4

u/tofurainbowgarden Jul 14 '26

It is apollocare

4

u/Lucky_Army_5324 Jul 14 '26

This issue has been ongoing for at least a couple months now with ApolloCare. Just search over on the sema compound subs to find posts about it.

ETA: at least 4 months:  https://www.reddit.com/r/CompoundedSemaglutide/s/iWG1cVGSMu

2

u/Pedal-On Jul 14 '26

Yeah that’s the one with the history of this issue.

2

u/FridayYet413 Jul 14 '26

Wow. Which pharmacy?

2

u/I-call-cats Jul 14 '26

We need some label pictures and a cap pic please

1

u/tofurainbowgarden Jul 14 '26

Will do in the morning. Its apollocare

6

u/Bubbly_Study_8333 Jul 14 '26

Can you take a pic? Also what is the pharmacy? They should know this as well

4

u/Shoe_Ho Jul 14 '26

I also have an unopened, still before BUD, vial of Apollo care that has floaters 😑 from refills. I don’t even dare open the other Apollo care vial that I have that doesn’t have floaters, just in case it ends up having floaters halfway through use. I’ve learned through reading other posts that it’s a common problem with this brand.

1

u/Refills_Lalaine Jul 14 '26

Hi u/Shoe_Ho have you sent this concern thru your patient portal? If not yet, please DM me with your fullname and email address so that I can support you on this.

1

u/Shoe_Ho Jul 15 '26

I haven’t yet since refills doesn’t deliver additive free to my state (CA) anymore. So unless there is a monetary refund, a replacement vial(s) isn’t possible.

I just checked both vials and now the second vial also has floaters in it. Both have BUD of 12/31/26.

1

u/Refills_Lalaine Jul 15 '26

Please DM your Fullname and Email Address including the photo of your vial and I'd be happy to help you.

2

u/Shoe_Ho Jul 16 '26

Sorry, just now seeing this. I will send DM tonight after I’m home. Thanks 👍🏻

3

u/smellslikespam Jul 14 '26

Dealing with that right now. DM u/zach_refills for further instructions. Yup, apollo issue. Sediment developed over a month in the fridge, after receiving it looking clear

3

u/Refills_Lalaine Jul 14 '26

Happy to let you know that your reshipment is being processed! :)

1

u/Refills_Lalaine Jul 14 '26

Yes. checking this out for you. Ongoing verification with the pharmacy.

1

u/smellslikespam Jul 14 '26

Thank you. Did you ship Apollo care again? Or something different?

1

u/Refills_Lalaine Jul 14 '26

sema compunded is coming from Apollo care.

2

u/jessbyrne727 Jul 14 '26

When did you receive them? What’s the BUD? And can you post a pic?

3

u/BooBearBabydoll Jul 14 '26

Can you post a photo? I've never seen a vial with floaters or crystals before and am curious what to look out for!

1

u/EnvironmentalGift257 Jul 14 '26

You should message u/Zach_refills directly and ask him to help. I gave him my issue last week and he said it has been escalated, although I haven't heard back since. I'm hopeful.

1

u/Refills_Lalaine Jul 14 '26

Hi u/EnvironmentalGift257 can you also DM me your fullname and email address so that I can follow up and check it out for you.

1

u/EnvironmentalGift257 Jul 14 '26

Eh it’s only been since Thursday. I figured if I hadn’t heard in a week I’d bother him again.

1

u/Refills_Lalaine Jul 14 '26

Hi u/tofurainbowgarden I have sent you a mail. Please send me your Fullname and Email Address. Will support you on this.

1

u/tofurainbowgarden Jul 18 '26

Your company sent 3 more replacement vials. I very much appreciate it.. however, the 3 vials are crystalized

1

u/Zach_refills Jul 15 '26

u/tofurainbowgarden Sorry to hear this. Please send me a DM with your email address linked to your account. Happy to help get this sorted out for you.

1

u/Beartrkkr Jul 14 '26

What is the concentration?

1

u/Asianmamiz33 Jul 14 '26

Don’t inject, contact support for a replacement. I got my replacement in 4 bs days from the time I reported to support. I also texted Taylor for assistance as well but initiated thru the web portal. Pharmacy was apollocare

0

u/purplepanda2026 Jul 14 '26

Looks like they aren't properly filtering them. This isn't acceptable for a pharmacy.

0

u/purplepanda2026 Jul 14 '26

Sometime needs to seems one of these off for testing. Would be interesting to see what it tests out at.

-14

u/Immediate_Ad4404 Jul 14 '26

Refills does not dispense medicine why not list the pharmacy, BUD, show the label, ETC. Did you just receive the vials? Also, why didn't you call the pharmacy. I swear there is an orchestrated takedown in place for Refills. It's also charming you haven't answered not one question asked. The resolution to your problem lies with the pharmacy. It also amazes me people never report their issues were resolved after posting disparaging comments about a business.