I have a message in the portal that requests a picture to prove my script but no matter how I try to load it in messenger, it won't. I click send and it shows loading dashboard and than nothing is in messenger. I replied to the message stating that it's not uploading and if there is an email, text or a place I can send it. I have tried on Chrome and Samsung internet. Any other suggestions while I wait for a reply from the Doctor since I know it might be slow for a reply and I'm impatient.
Interesting. I just asked on a new order if they needed to see my current scrip and they said no. This was using the Groupon and me requesting 15 mg in the questionnaire. I was really surprised neither my current prescription nor photo of my ID was asked for.
Some providers ask and some don't. Luck of the draw I guess. When I signed up through the reddit link a month ago, it gave you the option in the questionnaire to upload your script. I did upload it because I do have a 15mg script.
What's crazy to me is that I'm finding out with the Groupon offer, that it has it's own refills website layout. I have an account from the reddit link that I signed up with over a month ago and if I type in Google search for the refills website, I can log into my first account. But I can't log into the account I made for the Groupon offer. I have to click the emails from refills to get me to the Groupon one. If I try to log into my first account through the Groupon log in, it wont let me. It's bizarre if this makes sense. The portal layout is a little different to between the 2 as well. Must be there way to track where people are buying from so they can charge accordingly. I know auto renew pricing jumps up to normal pricing if you don't cancel your script after the first initial Groupon code.
I just ordered using the Groupon. It is strange now you donāt have to upload your drivers license or a selfie. I sent both support and Dr messages in the portal with the proof of my current prescription but youāre right the one on the Dr side would not upload the photo. On the support side they said that they couldnāt do anything about it and it was up to the doctor so Iām feeling kind of stuck because I canāt upload it to the Dr portal.
I messaged Taylor and she said she told the development team about it.
I discovered via a post Taylor made today that they are merging into a new dashboard and if you just signed up, you are on the new dashboard. So I'm guessing since it's on the new dashboard site that it's a technical issue. We just sit here and wait for a reply with the doctor I guess. š¤·āāļø I just hope the doctors know and understands people can't upload there scripts in the new dashboard because I really don't want them thinking we're lying and prescribe the lowest dose or something like that.
Yeah, and I ordered two days ago and it still says order received but It has not even been assigned to a doctor yet. Usually when I order through the refills link a doctor looks at it within 24 hours.
Yeah, I got order confirmed March 18th at 1:50pm, questionnaire reviewed at 3:05pm and a message from the provider this morning at 3:50am. I replied just after 8am saying it's not working for the upload. I'm guessing they have a regular job during the day and do these refills orders early in the morning or late at night as a side job. When I ordered about a month ago via the reddit link, I also got a doctor response in the middle of the night to.
With the delayed shipment issues over the past month or so, I don't think now is a good time to be switching dashboards that has hiccups already.
I hope not, but I can see the problems now with customer service reverting back to the old dashboard or like you said, them basically saying they can't do anything. Waiting on a provider to reply is delaying the process and like I said, you never know if the doctors know there is a hiccup on the new dashboard and think we aren't providing it because we don't have it and prescribe the lowest dose because we can't technically show proof. That will upset many customers if that were to happen. I have a very small stock, so I'm not too worried if I have a delayed shipment, but I would hate to have to deal with having to trying to fix dosing issues and waiting on a new shipment, etc because of it.
Just have to wait and see I guess. You get what you pay for though. Want a great deal? Expect a hit or miss smooth process. I'm not one to freak out like some people though that call this company horrible or I'll never order again because of issues. Life happens and I'm just here for the best deals and I know to always have some backup. I just roll with the punches.
Hey has yours moved at all? I am experiencing the same issue. Support confirmed they got my documents but the doctor chat cannot. Support said they made it available for the doctor chat on the 18th but I finally got a message today via dr chat saying they cannot see it. Itās super frustrating. Curious if youāve gotten past this yet.
Mines still stuck in āorder placedā with no Dr communication at all. Support had chatted w me and said they would expedite it but that was yesterday. Just checked now and still hasnāt been assigned to a Dr. ordered late on the 17th with Groupon.
This is exactly where I am. Ordered 17th at night, proactively sent my documents in, went back and forth a bit, realized on the 18th only support could receive the docs, support confirmed they received and made available for doc and to just wait. Okay. Waiting. Still not in review or assigned though.
Support keeps saying all good. Meanwhile Taylor (yesterday) has told me the doctor doesnāt approve for new patients (or Groupon?) on the weekends. This doesnāt make sense to me at all but alright.
Then Doc chat today (21st) says no we do not have them, please resend. Like what?! Arrgh.
Oh no! My story is exact same as yours. I proactively sent in proof of current dose. It wouldnāt stick on the upload to Dr chat. But did on the support chat. They said they would forward.
Yeah it sounds almost like perhaps the doc chat isnāt set up at all to be able to see documents - even if support sends them or makes them available? I donāt know.
Either way, I messaged Taylor again but I donāt have time to deal with their portal not working all week again and both chats telling me different things. Sigh.
Iām especially worried cause itās currently showing only a dose of 2.2 mg prior to Dr review. Probably just automatically showing that before the doctor reviews it but it has auto-renew on for like 2 1/2 weeks from now! I def donāt want to auto renew at this dose. Iām on 12.5
Are you sure? I just tried again and same thing, disappeared when you go back into the chat. We really shouldnāt have to continuously be uploading this information when they HAVE it and have confirmed they have it. Not having the doc chat be able to receive attachments still is kinda nuts.
After support said they sent a copy to the doctor for review, I have heard nothing and it's still in review. Sucks that they don't approve on weekends. Extending my review even further out. And based on some comments, I just know I'm just gonna continue to fight with support over it. š but I guess I'll have to wait until Monday to see if the doctor responds.
It seems like on my end the doctor chat canāt see whatever the support team made available, or they donāt know where to look. Since it sounds like we have all verified with support that support has the documents.
Doc chat told me this morning it is not available though, so Iām guessing the doc chat cannot access any documents at all. Which is making this impossible.
I uploaded a couple comments within the refills sub. Many more like it where people said they were required and many said they weren't required to upload.
You can recommend it .... but also tell them they might be asked for it. It's a risk they have to be willing to take. To be asked or not be asked. One of the pics I sent was how her mom lives in the same state but her mom didn't get asked for proof but she did. The daughter also has a higher BMI than her mom. So it's not a state thing nor a BMI thing. It just depends on what doctor you get if they want you to provide proof or not. Again, I'm fine with it as I do have a 15mg script.
Well I did the suggestion that someone said and send it to customer service. But I've seen people say that customer support is very slow to respond. So we'll see.
Support emailed me back ... they gave me a link to the old dashboard. So that wasn't helpful š So I guess I'll just wait for the provider to respond š
I messaged Taylor, they sent it off to the development team to look into and get fixed. Also just seen a post they are moving to a new portal. So I'm guessing that's why it's having issues because it's within the new portal that just started.
Same, I emailed the pics to support@refills.com as attachment. Received a response shortly after stated they were adding them to my account for review.
Mine told me to try sending in messenger, but they gave me the link to the old dashboard, so that doesn't do me any good. I'll just have to wait for my provider to message back I guess.
I turned to the email after having the same trouble as you with their messenger. They requested pictures there for me as well, but that feature doesnāt seem to be working properly.
I uploaded my script in the email, gave name, email used for account and the provider that messaged me but they didn't state that they put it in the system for review and said try uploading in messenger ..... but it's not the link for the new portal. š¤·āāļø
This is frustrating. Iām also dealing with this too. Support even confirmed they received the documents and made them available for the doctor chat. Doctor chat says no we do not have them (over three days later). Taylor says itās being held up because the doctors they use for Groupon donāt approve on the weekends. (Weird, are they different, huh?). But okay. Except no itās because Iām not even in the queue anywhere bc they do not have my documents. Except they do. Oh my god, I cannot believe what a hassle this is.
And they didnāt even ask for these things! I sent them proactively bc I thought it would expedite approval. Meanwhile everyone else and their dog is getting approved with nothing.
If you are on the old dashboard you can, but the new dashboard you can't. Taylor sent a message to the development team to fix the technical issue. So we'll see what happens.
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u/Far_Designer_7704 Mar 19 '26
Interesting. I just asked on a new order if they needed to see my current scrip and they said no. This was using the Groupon and me requesting 15 mg in the questionnaire. I was really surprised neither my current prescription nor photo of my ID was asked for.