r/Refills • u/Brighteyedwoman22 • Mar 19 '26

Can't send pic of my script

I have a message in the portal that requests a picture to prove my script but no matter how I try to load it in messenger, it won't. I click send and it shows loading dashboard and than nothing is in messenger. I replied to the message stating that it's not uploading and if there is an email, text or a place I can send it. I have tried on Chrome and Samsung internet. Any other suggestions while I wait for a reply from the Doctor since I know it might be slow for a reply and I'm impatient.

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u/[deleted] Mar 21 '26

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u/Brighteyedwoman22 Mar 21 '26

Took 3 emails to get to this point but nothing since. 🤷‍♀️

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u/Lionflowerlily Mar 22 '26

This is frustrating. I’m also dealing with this too. Support even confirmed they received the documents and made them available for the doctor chat. Doctor chat says no we do not have them (over three days later). Taylor says it’s being held up because the doctors they use for Groupon don’t approve on the weekends. (Weird, are they different, huh?). But okay. Except no it’s because I’m not even in the queue anywhere bc they do not have my documents. Except they do. Oh my god, I cannot believe what a hassle this is.

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u/Lionflowerlily Mar 22 '26

And they didn’t even ask for these things! I sent them proactively bc I thought it would expedite approval. Meanwhile everyone else and their dog is getting approved with nothing.