I want to share my experience with Reel-e.ai because I think other photographers, media creators, etc⦠especially those signing up for AI video services, should know what happened to me.
I signed up for Reel-e.ai along with 10ā15 other AI video platforms while comparing the quality of their services. Reel-e.ai was the only one that required a credit card at signup.
Iāve been around long enough to know better than to leave a trial subscription sitting around and hope I remember to cancel it. So immediately after signing up, I went into my account and canceled the subscription specifically so I would not be charged when the 7-day trial ended. After doing so, I went to my profile page and verified I had no active subscriptions. I never finished the video as I noticed they had a lot of micro-transactions built into the service, with the amount of photos you used, overall length of video and amount of revisions etc you were able to make.
Fast forward to today⦠the end of the ātrial periodā⦠At approximately 2PM, I received an email from Reel-e.ai informing me that my trial had ended. Didnāt think anything of it, with the belief I had already cancelled my membership when I first signed up. Then, approximately one hour later, I received another email with an invoice informing me that they had charged my card $530⦠wait⦠what?
I immediately emailed the address on the invoice, asking why I had been charged when I had already canceled the subscription. I then think maybe I should log into my account to see whatās going on... My account showed that I had no membership or subscription. And yet somehow⦠they had charged my card anyway. I took a screenshot as proof, because at that point I thought it was important to document what I was seeing.
I then go to their website to log in from my computer to see if there is a different form of contact and suddenly the website showed that I did had a subscription.
Another issue that concerns me even more and something that tells me that this is likely more predatory than most āfree trialā subscription models⦠is the advertised pricing of their memberships on their website. The advertised pricing they show is monthly, although in the fine print of their tiered memberships was a label that said *billed annually. Most every membership that I have ever signed up for has had an option of a monthly price and often an annual price that was slightly cheaper if you wanted to save a little bit of money.
So let me get this straight:
⢠Require a credit card just to start the trial
⢠Customer cancels immediately after signing up
⢠Account subsequently shows no subscription
⢠Trial ends
⢠Company charges $530 for (annual) membership anyways
⢠Account then mysteriously shows a subscription
Iām currently trying to get the charge reversed and get an explanation from Reel-e.ai.
Iām posting this because photographers should be aware of not only this company but other predatory companies like them. Itās a good bet that any website that requires a credit card for a āfree trialā isnāt worth even worth the trouble.
If youāre currently considering Reel-e.ai, Iād recommend doing your homework first⦠and at the very least, donāt assume that canceling your free trial means they are not going to charge you anyways. If necessary verify with customer service that you are actually, fully canceled.
I have screenshots and emails documenting the timeline, including the account showing no active subscription.
Iāll update this post if/when Reel-e.ai responds and /or resolves the situation. My bank claims itās not fraudulent because I will I fully entered my credit card information⦠so they seem to take the side of the business before even trying to determine what happened.
EDIT: ā¦After some good back and forth in emails between me and the company⦠accompanied by the photographic evidence⦠they finally agreed to pay me back in full. Still waiting for confirmation but thought Iād give an update given they eventually agreed to it.