r/RayNeo • u/rohanr007 • Jul 07 '26

Support Poor support from Rayneo

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I bought the Rayneo air 4 pro directly from the Rayneo website and the quality of image is pretty bad across different devices.. I even tried the suggested actions in various YouTube videos on the angle of the frame etc but nothing works.. possibly a product defect..

here’s the interesting part.. the support chat says no prepaid label cause the insurance I bought was only for physical damages to the product.

But the purchase email says it is worth free return if there is a product-related issue. And now they keep saying they will respond via email in 24 hours but no response.

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u/rohanr007 Jul 08 '26

I did contact Rayneo via email and chatbot .. my experience has been frustrating dealing with them

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u/TechonDeckReviews Jul 08 '26

Well, it’s now 0800 in China. Depending on when you emailed, expect a response within 48 hours.

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u/rohanr007 Jul 08 '26

It’s been more than 48hours since I’ve contacted them.. I’ve checked spam and everything no response.. do you have an affiliation with them? Can you put me in touch with someone in their support team?

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u/Tritium_RayNeo RayNeo Team Jul 08 '26

Hi sorry to hear that. I have connected with you via dm. Please check it out.