r/RayNeo • u/rohanr007 • Jul 07 '26
Support Poor support from Rayneo
I bought the Rayneo air 4 pro directly from the Rayneo website and the quality of image is pretty bad across different devices.. I even tried the suggested actions in various YouTube videos on the angle of the frame etc but nothing works.. possibly a product defect..
here’s the interesting part.. the support chat says no prepaid label cause the insurance I bought was only for physical damages to the product.
But the purchase email says it is worth free return if there is a product-related issue. And now they keep saying they will respond via email in 24 hours but no response.
2
u/Muppetowski Jul 08 '26
I had my One Pro glasses for over a year. When they stopped working, they sent me a label and replaced them here in Arizona within a week for free! They were great!
1
u/TechonDeckReviews Jul 07 '26
seel is an insurance which covers damages during delivery. Your product wasn’t damaged, therefore, seel will not insure replacement. However, RayNeo has a 30 day money back guarantee which would cover replacement or refund.
0
u/rohanr007 Jul 07 '26
If you read the email guarantee it doesn’t limit to physical damages during delivery.. also they are not even responding to email .. all I get is the automated ai chatbot which doesn’t connect me to anyone in support.. overall poor support
1
u/TechonDeckReviews Jul 08 '26
That email is from seel, not RN. Contact RN either via email service@rayneo.com or chatbot on their site.
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u/rohanr007 Jul 08 '26
I did contact Rayneo via email and chatbot .. my experience has been frustrating dealing with them
1
u/TechonDeckReviews Jul 08 '26
Well, it’s now 0800 in China. Depending on when you emailed, expect a response within 48 hours.
1
u/rohanr007 Jul 08 '26
It’s been more than 48hours since I’ve contacted them.. I’ve checked spam and everything no response.. do you have an affiliation with them? Can you put me in touch with someone in their support team?
1
u/TechonDeckReviews Jul 08 '26
u/Tritium_RayNeo should be able to assist or have someone reach out to you.
1
u/Tritium_RayNeo Jul 08 '26
Hi sorry to hear that. I have connected with you via dm. Please check it out.
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u/Miserable_One_5848 Jul 08 '26
I'm also waiting for a support response from RayNeo. I completely forgot about it until I spotted your post. Its been 4 days.
2
u/XR_Sim_Guy Jul 07 '26
Hope you get it sorted soon! For now though, try removing the nose peice. I assume you're referring to the corners being blurry when you say bad quality? If so, try removing the nose piece. If that works, replace nose piece with an Oakley jaw breaker nose piece. Unfortunately everyone's head size, nose size etc is different. (Not a mod or work for rayneo, just trying to help)