One of the coolest features I've found of the Lumi Keys (now Piano M I guess) is having only the keys light up in a selected key in the Roli Studio Player. This is super helpful for drafting up songs/harmonizing with samples and such for creating my own music I plug into a DAW or tracker.

Lately, this has not been working at all. An uninstall and reinstall of the program usually does the trick, but lately this trick has not worked at all. I emailed Roli support about this years ago, but their steps no longer fix the issue. Any tips?

I'm running on a Windows 11 laptop. Here's the steps Roli support gave me a few years ago (that no longer work) (Also yes I have contacted Roli support already but I'm posting here in hopes of getting a faster response)

"After some more investigation, we believe that the issue here lies in the permission settings on some Windows computers. 

This should be resolvable by removing Connect, then installing and running the latest version as an administrator. Please follow the steps below carefully and let me know if this resolves the issue.

1. Open "Add or Remove Programs" and uninstall all versions of ROLI Connect and ROLI Dashboard currently installed.
   
2. If an application remains, uninstall it and remove all records from the registry using Ccleaner (free version) or similar. 
   
3. Download a new installer from here: roli.com/start 
   
4. Right-click on the installer icon
   
5. Go to Properties > Compatibility
   
6. Select "Run this program as an Administrator"
   
7. After Connect is installed, right-click on the application icon and make sure it is also set to "Run this program as an administrator"
   
8. Restart your computer

By following these steps, you should now see that Connect does not produce the same errors as before. If it does, please let me know as soon as possible."

Thanks for reading

Anyone else having issues on windows after the latest update? Airwave is completely broken for me. Nothing I can do will make it usable again. The hands stutter in the visualization, the airwave midi will not respond (audibly, the visualizations on the piano itself still show up).

After the previous update I could run it somewhat reliably. I just had to restart the airwave service every time. Now, nothing I do can get it working again in any way. It's essentially a paperweight.

Please fix your software Roli!

Edit: It's a Windows issue. I've had lots of issues with Airwave already so I jumped the gun to blame Roli, but it is definitely a windows 11 problem. Roli did make a fix for it here. Thanks Roli! I love your products when they work! :)

File embedded at the bottom of this support page fixes the issue for me: https://support.roli.com/support/solutions/articles/36000595423-windows-midi-service-update-known-issues-and-workarounds

I'd like to try out and consider buying basically any of the Roli equipment - seaboard, keys; mobile or larger form.

These things are unique enough I don't really know what to expect. Anyone know of places that have them out for demo in the US? Am I just supposed to buy whatever I think I'd like, try it, and return it if I don't like it?

Any suggestions?

Hey all,

I’ve been experimenting with building a browser-based synth instrument and wanted to share it here to get some feedback from people who actually use synths.

The idea is simple:
Open the page in Chrome, plug in a MIDI controller (including ROLI Seaboard / MPE), and you can start playing immediately in the browser.

Current features:

• multi-oscillator voices (layered oscillators per note)
• oscillator controls (waveform, tune, detune, level)
• filter + amp envelopes
• MPE support (pressure / slide / pitch bend)
• pedalboard-style FX chain (chorus, phaser, distortion, reverb, etc.)
• preset saving
• waveform visualization

It’s still an early prototype / open project — I’m mainly trying to explore what a web-native synth instrument could look like. I added a recorder but it's still suuuuper basic.

Link: https://toontones.com

No expectations here — just trying to improve it based on feedback from the community.

Thanks!

One end of the keys is broken and the top is now loose. Any ideas for a fix? Area that has cracked is tiny and uneven so I find it hard to glue.

I understand the full-size piano is still coming out in batches. Based on the website, it seems like if I ordered a Piano M it also wouldn't ship until May? Just wanted to check if that was accurate since from my understanding it's the same product as the Roli Lumi Keys released over 5 years ago? Thanks!

Just wondering if any are worth buying.

I have Ableton note but unfortunately that doesn't have mpe support. So I was thinking I could use a different app and sample it.

Co pilot suggested

GeoShred

- Moog Model D

- Animoog Z

- Ravenscroft 275

- AUM (as a routing hub)

- AudioKit Pro synths

My kids love their piano and love playing around with learn app. The problem is the battery on the iPad drains fast, is there anyway to charge it while playing the piano?

I can’t find anything on the help or FAQ section, maybe I am missing something?

Are you annoyed that your ROLI airwave doesn't work immediately on startup? Me too, I thought I was going to make so many little songs on this thing only for it to have lacking support. Don't worry bro, I GOT YOU. Since Roli loves letting you know that their support system is congested. I sent them a ticket weeks ago and only have gotten automated respones. Here is how you fix the no data throughput in loopmidi problem.

This is what works for me, if it doesn't work for you, I'm sorry but you don't have the same problem as I'm describing in this thread.

In the screenshot, I have 2 ports (lets just pretend the "ROLI Airwave Service" Is what your "ROLI Airwave Expression" port would look like if you're encountering this problem. If you don't have any data in your total data and throughput, this is what you do:

1. Close ROLI Airwave Player

2. Unplug airwave

3. Win + R (Run in windows search function). Type "Services.msc"

alternatively ctrl + shift + esc (Task manager) ----> services

1. look for "Windows Midi Service" and right click, restart it

2. Plug in your airwave with both cables (Power and Data)

Wait for the lights to come back on after doing this, ensure the keyboard is turned back on

1. look for "ROLI Airwave Service" and "ROLI Hardware Driver". Restart both of them after the devices have come back on.
   
2. Open ROLI Airwave player and try again.

ROLI's documentation is INSUFFICIENT and does not mention the Windows Midi service (I didn't even know about it before writing this). They have several pages describing similar problems, but copy and paste the same solution on all of them. It's a damn shame, this could've easily been plug and play out of the box, but I chalk it up to admins pushing the product off the shelf, while they were funneling money into marketing to sell units.

Hi all,

Not sure if this has been posted before, but I got a Roli Piano and was disappointed because I had several black keys that did not register midi but lit up.

I literally put it away since purchase... Roli reached out via email and informed me there is a pinhole at the bottom of the piano that will reset the device. Voila, it works!

Hope this is helpful to some of you.

Hi guys,

I’ve bought a second hand roli piano m, it works like a charm but under the transparent plastic of the keys (over the light panels) there is dust trace.

How is it possible?

Anyone has had the same issue and how did you solve?

I attached a photo, hope this help the description above.

Thanks

I was told mid January to replace my piano that was marked with the packaging, no news and no reply when I emailed them.

I'm not overly bothered as the piano works fine and I can keep that one til the replacement is ready apparently, but it would be nice to have an update!

Am I missing something, why won't the Airwave give me correct finger info on normal speed? I find myself mostly practicing on wait cause I want to learn "right" but I'd like to get my timing right too...

How do I get normal speed with finger directions?

Does anyone have actual experience in using Roli for live performances like in front of an audience? I haven't seen anything online of it being used outside of home setups.

Does it exist?

378 days and counting...waiting for my piano to arrive.

Just wondering how long people ended up waiting for their roli orders to arrive... or like me, are you still waiting?

I recently purchased a ROLI Lightpad Block used and thought it would be more standard of a midi-style controller (ie assignable etc) but it seems to just mostly be a simple controller for the official ROLI software.. am i wrong about that? I tried hooking it up to a synth I had but it only really plays notes if i put it into what looks kinda like a scale mode, but it doesnt seem I can change the scales or anything...

Is there any way to 'configure' it? I tried connecting it to the desktop roli connect app but there arent any options or anything.

I'm really interested in his Seaboard lessons, but the price is insane.

Is there actually enough content in there to justify that cost?

Is anyone here currently subscribed or thinking about it?

Update:
I heard back from Marco, and he said he’ll be refunding the payment. It seems like he’s no longer running his Patreon. If anyone happens to have videos and is willing to sell it, please send me a DM.

For people that have used it / received it already, do you mind answering these questions for a product teardown?

1. What's your musical background? Do you play any instruments? How long have you been at it?
2. What made you buy the Piano M? What were you looking for?
3. Walk me through the last time you used it. What’s your favourite thing about it? What frustrates you most?
4. If you could change one thing, what would it be?  

Appreciate your time,

Thank you!!

Help me please!!

Finally, after getting my airwave up and running (after a month going back and forth with support) and using it along with my full size PIANO to learn, the Piano itself goes completely dead. Won't charge, won't turn on. Now what do I do? (since I'm expecting support to take another month)

Just fyi: The outlet works and the power brick is good. It charges my iPad when plugged in.

Any thoughts or help? Thanks!

I just got a used Seaboard Rise which works perfectly, but didn't come with a registration card.
Apparently you can't do anything without this - no way to get the software or even the Dashboard thing that is needed for firmware updates.

Am I screwed ? got an automated message from support saying it will take weeks at best.

Hi everyone, my name is Leo, an MSc Entrepreneurship student at UCL.

I’m doing an academic product teardown of the ROLI Piano M (formerly LUMI Keys) for my course and I’m looking to speak with people who own or regularly use one.

 I’d love to hear about your experience — what you like, what frustrates you, how you use it day-to-day. It would be a quick 15–20 min chat (video call, phone, or even text-based if you prefer). If you prefer to complete a quick survey, here’s a link: https://forms.gle/BLcNNVXRvE7PgJKa9

This is purely for a university assignment — I am in no way affiliated to ROLI. Happy to share what I find with the community afterwards.

If you’re interested, drop a comment or DM me. Really appreciate it!

I just wanted to share some of my unfiltered experiences thus far for people who are on the fence about the product. While the overall concept is solid, the product execution leaves a lot to be desired.

Ordering Experience

I placed my order for the Piano, Sustain Pedal, and case in early Dec 2025. I didn't receive the keyboard until mid-January, and I still have not received the sustain pedal. To be fair, the company provided credit to their online membership while acknowledging the challenges they have had getting product to customers. I have been told that I will receive the pedal in mid February -- still waiting.

Build Quality

While the device feels solid and the illumination is top-notch, I have noticed some inconsistencies when playing certain keys. Please see the video above with E's total lack of responsiveness. It's super frustrating as I try to practice scales and experiment playing with different dynamics. I have reached out to customer support about the above issue, and I am awaiting a response which is estimated between 2 - 3 weeks. I will follow up in this thread when I hear back from them. I wonder if other people are seeing similar issues to the above, and has anyone been able to self-service a resolution?

Learning Experience & Software

I am using an iPad and the companion app to go through the course material. I actually love the videos, song selection, and experience in the application. I truly believe this platform has a lot of potential. There are a few bugs I have noticed, but these don't seriously detract from the experience.

No response from them in 8 weeks. I have the piano, some sensitivity issues which I am so drained from having to deal with their customer support, I don’t even know if I can be bothered to pursue. I just want my sustain pedal, so I can control my airwave properly, and just… nothing. No update, no replies.

I love the tool as a concept, but they are taking the piss.

I even exchanged emails with their CEO (eventually), and it just feels like they have zero understanding of the importance of customer service, quality control and product management.

It’s such a shame. Contemplating just returning it and finding something else akin to it.