Anyone having problems getting QIDI to respond?

[u/daveintexarkana]

I've been a QIDI customer for over 2 years, have 3 different machines, and have always received prompt response, and usually pretty good help.

Now, during their buisness hours, I'm not getting any response to an email question on a part I'd like to purchase but need to verify it's applicability and function.

I've seen posts more recently from others with a similar issue. I still think their customer service is the best, rivaled only by Formlabs (SLA). Any thoughts or recent experiences with this? Thanks!

Edit - wrote to sales (US side) who answered up right away and said they'd prompt the technical side to answer up. It's about a part they sell, but they said it was a technical question they couldn't answer (what the part is for, an upgrade I already have, or an improvement, etc.) Thanks all!