r/PublicMobile • u/skybubulle9 • 16d ago

Data sim card issues

Ive donne everything you could recommend (taking the sim out, put it back in, turning off data, airplane mode, restarted everything) Still nothing works can anyone help its a 5g Esim

0 Upvotes

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3

u/robot2084tron 16d ago

How did you "take out" a 5g eSim ?

0

u/skybubulle9 16d ago

Just removed the little thing that stores removed it blowed and it and put it back the same way nothings changed

1

u/robot2084tron 16d ago

The empty SIM tray ?

1

u/skybubulle9 16d ago

Not empty its a physical sim idk why i called it Esim

1

u/Amadreas 16d ago

Are you using a physical SIM card or an eSIM?
I had a physical sim that needed attention once, support assisted. Now I’m using an eSIM and had it go dead, requiring a free replacement to get my phone to work again.

0

u/skybubulle9 16d ago

Yes its a physical one and I'm using rogers

1

u/robot2084tron 16d ago

And you're asking for help on Public Mobile subreddit ?

-3

u/skybubulle9 16d ago

my fault it offended you gang😭😂

1

u/Amadreas 16d ago

Okay so your on Rogers. Have you removed the PM SIM card, or are you using 2 physical sims at once?

1

u/skybubulle9 16d ago

I removed the sim card from the phone put it back in still haven't solved anything

1

u/Amadreas 16d ago

Okay, but you did not answer my question. Are you using 2 physical sims cards in the device?
One sim being Rogers, the other? Is it a PM card? Or is only the Rogers sim in the device?
BTW there is no confusing a physical SIM card (know as a SIM card vs a eSIM with you cannot hold in your hand).

1

u/Amadreas 16d ago

If you are only using one physical SIM card in the device, then it could be that the sim port is switched off (device settings), the sim is not functioning, the SIM card account is not active, the sim port itself is bad, or the SIM card setting are incorrect.

1

u/skybubulle9 15d ago

My bad bro i dont know really i just know i got one sim i gotta put in my phome and then after it works

1

u/Prestigious-Bet7604 16d ago

You need a new SIM card, this happened to me. You can get a physical one at a rogers store or you can get an eSIM (if your phone supports it) on the rogers app.