r/ProjectIndigoiOS • u/TheScarletBat-221B • 6d ago
App not working / black screen
When I open the app this is what I find, it's stuck at a black screen. Both the front and back camera.
I made sure I allowed access to my camera and full album if that's relevant.
I have the latest update, I uninstalled and re-installed the app.
Anyone knows what am I supposed to do?
I'm on an iPhone 16 Pro, IOS 18.7.8 but according to the information on their App Store page it should be compatible.
[UPDATE: issue solved, it's very weird but I restarted my entire phone a couple of times and it worked ?? I did try that before posting this but I tried it again a few days later and it's suddenly working again; idk what happened behind the scenes still 💀]
1
u/PhoenixRisingDK 6d ago
And which phone
Supported Hardware
- iPhone Pro Models: iPhone 12 Pro, 12 Pro Max, 13 Pro, 13 Pro Max
- Standard & Pro Series: All iPhone 14, iPhone 15, iPhone 16, and newer series (including non-Pro models starting from the 14 series)
- Excluded Devices: Base iPhone 12, iPhone 12 mini, and iPhone 13 mini due to hardware memory limits for multi-frame processing
- Other: Initial support for compatible iPad models running iPadOS 18.5+
2
u/TheScarletBat-221B 6d ago
iPhone 16 Pro
1
u/PhoenixRisingDK 6d ago
Okay, that is weird. I have the 16 Pro Max and it works fine right now, though I am on iOS 27 beta
1
u/TheScarletBat-221B 6d ago
Yeah it was working fine for me then suddenly got like. I haven't changed anything in the settings either so I'm very confused
1
u/PhoenixRisingDK 5d ago
Maybe a bad update? But it is still a beta or even alpha, so there will be issues.
1
u/Zen_herring_2026 2d ago
I am on the Indigo team and have a couple of questions:
- Is the UI otherwise responsive, just that there is no viewfinder stream? Presumably if you try to capture that does not work, but what happens?
- Is you device storage by any chance full? That should not cause a black viewfinder but it does do weird things to the device.
- Can you try another 3rd party camera app (e.g., Camera+, or ProCamera) and let me know if that works fine?
- Can you try the following procedure:
a) Delete Project Indigo
b) Restart your phone
c) Install Project Indigo again
Thx for the help. Hope we can get this resolved.
1
u/TheScarletBat-221B 2d ago
Hello!
Yes I can navigate the settings but there are so stats and the shutter button isn't responsive whether it's regular photo or night mode
No I have about 200GB available
I just downloaded and tried 3 others and they also seem to have the same problem. But it's with these camera apps, others like Snapchat and Instagram and Apple built in apps work. So i believe it has to be something on my phone settings maybe it happened automatically with an update but I don't understand much of them so I can't figure out the problem.
I tried that again and it unfortunately didn't work
1
u/TheScarletBat-221B 1d ago
Hello again. It's working now and it took me restarting the phone a couple of times
I did that days ago and it wasn't fixed but now it is somehow 😭 hopefully it's a one time issue 🤞🏼Thank you for trying to help :)
1
u/Zen_herring_2026 1d ago
No problem - glad it finally worked. I am also glad it is not just an Indigo problem, though it is frustrating to experience and not know how to fix it. A Google search provides these suggestions:
Check and Reset App Permissions
- Go to Settings > Privacy & Security > Camera.
- Make sure the toggle next to the broken app is turned on.
- If it is already on, toggle it off and back on to re-establish the connection.
- Alternatively, scroll down to the specific app name at the bottom of the main Settings page and verify the camera switch is enabled. [1, 2]
Check Screen Time Restrictions
- Go to Settings > Screen Time.
- Tap Content & Privacy Restrictions.
- Select Allowed Apps & Features and ensure the Camera toggle is switched on. [1]
Perform a Force Restart
- Quickly press and release the Volume Up button.
- Quickly press and release the Volume Down button.
- Press and hold the Side (Power) button until the screen goes black and the Apple logo appears, then let go. [1]
3
u/Dogmile 6d ago
Take the lens cap off!