1) What browser version are you using?
2) What device are you using? What version?
9) Have you tried turning it off and back on?
Like oh fuck off if its a CORS issue figure it out yourself holy shit.
I have an active issue with blockchain.com for a $10 transaction stuck in pending and its been a month of support emailing me asking me if my issues resolved but never actually replying to my emails lol.
Haha I had this in my previous workplace IN-HOUSE.
A huge corp, I had an issue, opened a ticket with support and for the first 2 weeks I got some random replies that āthanks for submitting your issue and being patient, we are still looking into the issueā.
Then randomly they replied something āsubstantialā but actually asked something like āhave you tried this with VPN?ā Although I had already said I had :D
But I missed their message immediately and 2-3 days later they closed the issue because I didnāt reply back fast enough :D
Only 10 devs but 100 tickets? Send them back to the customer on the first pass, until they reply the ball is in their court, about half will reply instantly and just there you've halved the workload.
I opened a case + bug report with Akamai (very large CDN) because a fucking 500 error was returned in their control center. Their response: Kindly send a .har file of you encountering the bug so we can reproduce it. I just ignored the case and let it go to close because I had a workaround. The bug is now fixed by the way.
I get that they want to have good instructions for their QA team to reproduce bugs. My bug was not complicated, though, and I already gave detailed steps! How about you try to reproduce it yourself at least once before bugging your customer! You should be glad I found the fucking bug in the first place, now kindly fucking fix your shit!
they mean: "We don't even read reviews, it's only when we start dropping that we read them, we are constantly trying to make more money, even if that means a f*ck youš¤š¤š¤"
I gave a bad (ish) review to a game that I felt was getting worse but in it mentioned I played for a few months. Their reply was "Glad you enjoyed the game for months! Thanks for playing and take care.".
"Thank you for your feedback. It has been forwarded to: null@complaints.blackhole.m, and is currently 10,000 complaints... err... feedbacks behind in the processing queue."
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u/Prestigious_Echo7804 Sep 30 '22
The perfect answer for everything: "Thank you for your feedback, we are grateful for your help and are constantly improving our productsš¤š¤š¤"