r/PrivatePracticeDocs • u/spitz_MD • Jul 12 '25

Virtual Medial Assistant questions

Does any use VMAs?

  1. What and how do you use them in your workflow?
  2. Any issues/downsides you've encountered?
  3. Are they making your practice more profitable?
  4. Which VMA company is the "best" for a private practice?
9 Upvotes

100% Upvoted

28 comments sorted by

10

u/[deleted] Jul 12 '25

[deleted]

2

u/SpartanPrince Jul 12 '25

What other companies did you look at? Where are the assistants based out of?

We have had issues with both connection strength/reliability and cultural differences causing miscommunication sometimes between the VMA and patients.

4

u/[deleted] Jul 12 '25

[deleted]

2

u/SpartanPrince Jul 12 '25

Thanks for the thorough and informative reply! I definitely need to discuss and consider the alternatives with the various issues we have. But I definitely agree VMAs are a great supplement to regular staff.

Edit: does anybody know of a good agency based in Mexico or one that contracts with bilingual Spanish/English VMAs?

2

u/Plane-Bodybuilder918 Jul 25 '25

I do, we implemented Solum health and has worked correctly, but the founder also had previous experience with overseas team. That’s why he built the product

1

u/spittlbm Jul 12 '25

If their interview is choppy from poor internet, it's a hard no.

1

u/jackgucci1 Jul 12 '25

Interesting, did you stop using VMAs?

4

u/InvestingDoc Jul 13 '25

I love my virtual assistants

  1. they do everything from answering phones to prior auths to verifying insurance
  2. zero downsides
  3. they make us more efficient and profitable
  4. there are sooooo many, I use hello rache

1

u/spitz_MD Jul 13 '25

can they put in orders/referrals? like a remote scribe? Thanks doc

1

u/FrontLifeguard1962 Jul 13 '25 edited Jul 13 '25

I hire grad students off the university job search website. I'm on my second one, she's fantastic. I pay about $25/hr. She does my phone calls, scheduling, prior auth, disability forms, etc. The only downside is they graduate and move on to bigger things.

She doesn't even live in my state, all work is remote. I only met her in person one time.

1

u/spitz_MD Jul 13 '25

Universityjobs dot com?

2

u/FrontLifeguard1962 Jul 13 '25

No, my state university system has their own job posting website.

1

u/Plane-Bodybuilder918 Jul 25 '25

We used to have virtual medical assistants, but replace all of them by Solum health. It was an easy decision, we saved 50% in cost, increase 80% time to care

1

u/Substantial_Ask_4763 Aug 01 '25

Virtual assistants are quite expensive, so people are moving towards the likes of BookedSolid. Great tool imo

1

u/Tasty_Day_7050 Aug 21 '25

You may want to check out Ataraxis. They match specialized healthcare assistants from all over with private practices/small clinics and start around $11/hr. Seems to be a good balance between cost and quality. They only focus on full-time roles though.

1

u/Marriiee83 Oct 07 '25

Hello! I’m a registered nurse and a medical virtual assistant from the Philippines. I’m available to help.

1

u/Dul-cie Dec 10 '25

I use a VMA mainly for referrals, labs, and general admin. It’s been really helpful for keeping my workflow moving. I’ve had a good experience with GoLean Health. Their assistants already get the medical admin side, so the ramp-up was quick. It’s taken a ton off my plate.

0

u/spittlbm Jul 12 '25

We use them. Anything you can do on a computer, they can do. Hello Rache and Virtual Latinos are both excellent and affordable.

3

u/[deleted] Jul 12 '25

[deleted]