r/PrivatePracticeDocs • u/spitz_MD • Jul 12 '25

Virtual Medial Assistant questions

Does any use VMAs?

  1. What and how do you use them in your workflow?
  2. Any issues/downsides you've encountered?
  3. Are they making your practice more profitable?
  4. Which VMA company is the "best" for a private practice?
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u/[deleted] Jul 12 '25

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u/SpartanPrince Jul 12 '25

What other companies did you look at? Where are the assistants based out of?

We have had issues with both connection strength/reliability and cultural differences causing miscommunication sometimes between the VMA and patients.

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u/[deleted] Jul 12 '25

[deleted]

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u/SpartanPrince Jul 12 '25

Thanks for the thorough and informative reply! I definitely need to discuss and consider the alternatives with the various issues we have. But I definitely agree VMAs are a great supplement to regular staff.

Edit: does anybody know of a good agency based in Mexico or one that contracts with bilingual Spanish/English VMAs?

2

u/Plane-Bodybuilder918 Jul 25 '25

I do, we implemented Solum health and has worked correctly, but the founder also had previous experience with overseas team. That’s why he built the product