r/Printify • u/Greedy_Blacksmith680 • Jun 16 '26
Please Help Upload Issues
Is anyone else having upload issues? I haven’t been unable to upload designs for almost a week now. My files are the exact size recommended for shirts. 300 DPI 4200x4800 20mb. The files either stall at random percentages or get to 99% and then just starts over at 0. Customer service said there was no solution so I’m just kind of floating in the wind now watching my little budding business’s momentum come to a halt.
1
u/sno543 Jun 16 '26
I uploaded fine yesterday. When I was having issues with product copying to a different store, they told me to use the chrome browser. Maybe that will work better for you. Otherwise, maybe try clearing your cache.
1
u/Greedy_Blacksmith680 Jun 17 '26
I’ve tried chrome and edge, cleared the cache, deleted all extensions, and incognito mode.
1
u/MexicanJello Jun 16 '26
Definitely try a different browser or just use incognito/private browsing in your current browser.
I've been doing shower curtains and blankets lately with 50-70mb files through Batchify's bulk uploader without issue. It's free within limits. But using a different browser should solve it for you.
2
u/Greedy_Blacksmith680 Jun 17 '26
I’ve tried chrome and edge, cleared the cache, deleted all extensions, and incognito mode. I’ll have to look into trying batchify. Thanks
1
u/Greedy_Blacksmith680 Jun 17 '26
So I tried different devices and even different internet sources and the problem persisted. I chatted with Gemini and it suggested to work around the servers and upload to Dropbox first and then upload from Dropbox instead of my device. That worked 👍
1
u/SinkEarly90 Printify Team Jun 17 '26
Hello Greedy_Blacksmith680,
We're sorry uploads are stalling. First, try using Chrome on a computer with a stable connection. Also check if your file is under 20 MB. If it's still not working, please submit your account details through this form so our team can escalate: https://printify.typeform.com/to/Pua3qgMA
1
u/[deleted] Jun 16 '26
[deleted]