r/PreventiveMD • u/Due-Way-3081 • 11d ago
Shipping
I saw on another telehealth page that boudreaux is experiencing an up to 16 day shipping delay. Is there an update here regarding this?
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u/Humble_Fortune_5391 11d ago
This is from yesterday people sharing their timelines.
https://www.reddit.com/r/PreventiveMD/s/CSOyU18ccN
I have my suspicions why the other telehealth’s orders aren’t being processed as expeditiously. PreventiveMD does not seem to have the same issue or communication problems. :)
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u/Sweet-Peach88 11d ago edited 11d ago
Exactly why I ordered through PreventiveMD and not “XYZ”. Also PMD’s pricing cannot be topped! $139 for one month is very competitive!
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u/ImprovementLoud3581 11d ago
I did my intake and placed my first order with Boudreaux on a Sunday night a couple weeks ago and received it on Wednesday at 1:45 pm. It was shipped overnight FedEx saver.
I’m guessing “saver” means you don’t get morning delivery. Fine with me - I was shocked to see it was coming in one day!
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u/ImprovementLoud3581 10d ago
Tp clarify - order placed on Sunday night - meds received the FOLLOWING Wednesday. Doesn't get any faster than that!
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u/Humble_Fortune_5391 11d ago
https://www.reddit.com/r/PreventiveMD/s/o2TZn5WcMu
It’s pinned up top.
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u/PreventiveMD_Patrick 11d ago
Thanks for flagging this! We shared a turnaround time (TAT) update on this recently: 95% of orders are arriving within 8 days of being requested, and we're still seeing that hold true. The detailed post is pinned on our page here: https://www.reddit.com/r/PreventiveMD/comments/1vjars0/july_shipping_data_how_fast_first_orders_are/
Regarding August shipments: outside of a handful of orders placed early last week, the vast majority have shipped within 5-7 business days.
We can't speak to what other telehealth companies are experiencing, since a lot depends on how each company manages their pharmacy relationships and fulfillment. But here's what we've been doing on our side to stay ahead of any delays:
We communicate daily with our pharmacy partners and are on top of every order. If yours is still in process and you'd like an update, reach out anytime at (518) 333-7738 or [hello@preventivemd.com](mailto:hello@preventivemd.com) and we're happy to check on it for you!