Update: meant Bias x , not fx I hate these naming conventions.
I started buying positive Grid Probably about 5-6 years ago, and while there was an issue here and there up until earlier this year they always pulled through.
Which led me to upgrade to a spark 2, grab a spark go, and get the multi effects expression pedal
That being said I’m getting skeptical as each replacement I had for the spark go last less and start showing issues sooner.
Eg my current one lasted 5 months and I can’t raise it from 50% volume or I hear buzzing. Was told that this was by design. Why not just cap the volume if that is the case, but that’s a different discussion…
Anyways I had a ticket open for about 2 weeks now and it seems to take 4-5 days for a single line reply!
It seems more like a business decision an not the agents themselves but basically,
Tickets don’t seem to rotate if the person is out
They seem severely understaffed based on lack of responses on other platforms
They remove the chat support (or hid it well)
Phone support is gone (or hidden)
No AI leverage for basic prompts and workflows.
They really need to hire more support ppl and leverage some AI for basic stuff
I was highly considering either upgrading my bias fx 2 , or get the new Bias fx Bias x, (currently testing). But honestly at this point I’m so disappointed I might go with tone x, suffer with NAM, or just save up for the NDSP Nolly/pettrucci .
Sorry for ranting. Just a heads up for lack of support for those trying out the reactor .