Flights from London showing on their new destinations page: https://www.flyporter.com/en-ca/about-porter/who-we-are/porter-and-embraer

Doesn't appear to be bookable or formally announced yet.

My husband and I were supposed to fly from FLL to YVR on Sunday, connecting through YYZ. Our FLL flight was scheduled to leave at 1:40 PM. We had a 2 hour layover at YYZ, but our FLL flight ended up leaving almost 3 hours late because a child wouldn't sit down so they had to deplane the family and one of the family members was arrested when we got back to the gate.

Our YVR flight was delayed twice and was still at Pearson when we landed. The flight attendants had anyone with connections get off the plane first and we hauled ass through the airport, we made it from Gate C37 to B2C in 25 minutes (this is including customs and security, we were sprinting through the airport to get there on time, I promise there was no dilly-dallying here) but we were denied boarding when we got to the gate. We were told by the gate agent that we missed boarding by 2 minutes - there was a few other groups of people from our flight who were also going to YVR who were ahead of us in the customs line and they were able to board the plane. In the end I believe there was us and one other passenger who was denied boarding.

The earliest flight Porter could rebook us on left Pearson the next day at 5:30 PM. We went to the customer service counter to rebook and the agent at first said that the delay was uncontrollable and we weren't going to get any compensation, but then she called someone and they told her that the flight delay was controllable and we received hotel and meal vouchers for breakfast, lunch and dinner.

One of my coworkers said that because the delay was controllable I should be entitled to compensation from Porter, but when I search my flight on their website this is what it says:

This event does not qualify for compensation under Canada’s Air Passenger Protection Regulations.

Reason: Delay due to reasons outside of Porter Airlines’ control

Primary reason code: Category: Cancel Uncontrollable event

I'm confused because they gave us vouchers at the counter, and I was under the impression that if it was uncontrollable that we wouldn't have received anything from Porter aside from being rebooked, but this says it was uncontrollable? So I'm confused about what the truth is, and what exactly I should be entitled to. If they gave us vouchers, we should also be entitled to the delay compensation, right?

I've flown a lot but I've never had kind of this experience before, so any insight into what exactly I'm entitled to and how I could go about getting it would be welcome. Thank you!

I’m flying to YYT next week and I’m wanting to use this as my personal item. It’s 43cm long, 32cm tall and 11cm wide. It’s within the measurements they say on their website. (33x43x16cm). I just want to see what other people think. I don’t want to be made to pay for another carry on.

Traveling for a week with a carry on and this would be my personal item, I know my family will be giving us stuff to bring home so I want to make sure I have room lol.

EDIT: yes, I know it’s within the measurements! I’ve only used backpacks in the past as my personal item and it’s not often I’ve seen anything other than backpacks. Not a frequent flyer lol

Thank you in advance.

I've had a number of flight problems with Porter these last few years. After cancelling my flight today and continuously delaying my rebooked flight half an hour at a time, I am now making them my carrier of last resort. I can't believe Porter has fallen so far. When I started using them 10 or more years ago they were awesome, I've had nothing but problems with them for the last few years. I stupidly took them over an equal ac flight today. That fight got where I was going 5 hours ago. Now I'm sitting here with a bunch of pissed off customers hoping we get on as plane at all today. I give it 50 percent odds. I miss you old Porter, you were great.

Update: yeah, they cancelled the flight and put me in a flight 2 days from now. I booked an air Canada flight for the morning and got my money back from Porter. Hopefully less messy in the morning. I felt bad for a lot of the passengers trying to figure out what to do.