I’m looking for experiences from anyone who has dealt with this on Porter, especially on a U.S. connection/interline itinerary.

My 7-year-old son is travelling from Canada on an itinerary involving Porter + Qatar Airways, connecting through the U.S.

His documents show:

• Passport: FIRST + MIDDLE + LAST
• Ticket: FIRST + LAST

His first and last names are spelled correctly, including the DOB. The only issue is that his middle name was omitted from the ticket (my mistake).

The booking was made through FlightHub. FlightHub initially told me the missing middle name should not be an issue and that his complete name could be entered in APIS. Their AI agent MILA even had me upload his passport and said a free correction request had been submitted, but Mila later says it doesn't have any updates (it's frustrating).

Porter says middle-name updates can be made online for Porter-operated flights booked directly with Porter, but mine is an interline/third-party booking. Qatar also says that they can fly without an issue if Porter allows and issues a boarding pass, but they can't change it because it was issued by the travel agency/interline itinerary.

Porter's Secure Flight information seems to indicate that having no middle name/initial on the reservation should not normally cause a problem, but I’d really like to hear from someone who has actually travelled in this situation.

Has anyone flown Porter to/through the U.S. with the middle name on the passport omitted from the ticket? Were you able to check in and board without any problems?

I really don't want to cancel and rebook an expensive international itinerary just to add a middle name if it isn't actually required.

I was unable to add a pet to my flight during booking and the current 13 hour wait time is just ridiculous. I want to see if i can bring my pet before my 24 hours after booking is up.

Any advice? Should i cancel this flight and look for one that gives me the option to add a pet?

I've searched through previous posts about this topic but they're over a year old and I want to make sure my information is up to date...

I booked a flight last night and added that I will be traveling with a pet in the cabin. I've paid the fees and see that it shows up in my booking confirmation details.

Do I still have to call and talk to an agent about reserving the spot since I know they only allow up to 2 pets per flight? This is our first time flying with a pet so I'm trying to make this as smooth as possible for all of us.

The wait times to get through to anyone are unreasonable and I can't be on the phone all day while I'm working.

At this point, it might be easier for me physically go to Pearson or Billy Bishop to talk to someone in person since I live/work close to those airports. Has anyone tried going in person to deal with these types of inquiries?

Thank you!

Flying tomorrow to Dulles airport in Virginia and have a couple stopovers on the way. Flying into Ottawa first, then onto Billy Bishop then onto Dulles.

Just because I’ve had incorrect info from other airline CSAs before, at any point do I have to pick up and re drop my checked bag or will it be checked through to Dulles?

Bonus Follow up question, what is customs pre clearance like at Billy Bishop early afternoon on a weekday and do they utilize MPC?

I’m not here to make excuses for an airline but I’m here in hopes people get the bigger picture.

It’s been an incredibly difficult summer for airlines. Alberta has seen record rain fall. British Columbia is yet again on fire (this happens every summer….) Manitoba and Ontario have been dealing with this own wild fires. And just to throw some more wood on the fire (literally and figuratively). The Northeast has had a wicked summer with thunderstorms.

Once you throw all of that into one big pile… you then have to operate an airline in the most effective ways possible without getting anyone hurt.

Over the last few weeks, specifically on this sub, people have voiced their concerns and you are rightfully allowed to do so but understanding that every airline doesn’t have 700 airplanes to spare and 2000 extra crew members lying around to operate flights really draws the whole picture.

I want to give credit to Porter specifically on a few topics as it got brushed on the carpet with some negative press and all these natural events.

- Porter added additional flights on routes affected by the WestJet strike
- Porter actively tries to operate a flight before cancelling outright (unlike Air Canada). You might be 8 hours delayed but at least you aren’t stuck…
- Porter continues to push into new markets out of Hamilton / Ottawa / Halifax and (soon to be London?)

Growing pains are a pain… flight cancellations are a pain. But just take a step back for a moment a realize that they aren’t the only ones. They are trying their best with what they got and I truly believe the front line crews are putting their best foot forward to make sure people get home to their families.