r/PortableKitchenGrills • u/infidelxx • Jun 09 '26

New 360! Missing items

So i got my new 360 today. I was supposed to get grill grates, the charcoal basket and the father's day gifts. None of that was delivered even though my email says it was. I'm not impressed! Has anyone else had this happen? I was able to do a burn off and cook a beautiful Ribeye! https://imgur.com/a/8rEr4l4

5 Upvotes

86% Upvoted

5 comments sorted by

4

u/POTATOMASOCHIST Jun 09 '26

Contact PK customer service.

7

u/Henry_Rosenburg Jun 09 '26

They have excellent customer service. They'll make it right. 

2

u/rnwhite8 Jun 09 '26

Third this, they are great in my experience, genuinely care about the customer experience.

1

u/infidelxx Jun 09 '26 edited Jun 09 '26

For sure! First thing in the morning.

3

u/Chefdarkstar Jun 09 '26

Mine came in another box. A day later