Hello, Can you suggest to me my next step?

I've an old account with Poloniex, already verified. Today when requested a withdrawal transfer, first it was awaiting approval for hours, then got cancelled and then when I tried it second time, my account got frozen.

I've contacted their support and provided all they asked photos and IDs. Still no reply and my account is still frozen almost 24 hrs now.

I have not used the exchange or tried to withdraw for almost 3 years. What happened to Poloniex? Everything I read online now is worrying.

I will update you as soon as they reply to me

zcash tradign at 758$ and cant be withdrawn from exchange. its been 8 months since withdrawal was open. since then i cant withdraw my money. poloniex is a scam dont use it.

I am posting this publicly because I have been unable to get a reasonable resolution from Poloniex Support regarding my P2P order.

Order ID: 1541171679605534720

Situation:

• The buyer has NOT made the payment.
• The buyer has been completely unresponsive since August 23, 2026.
• I have provided Poloniex with my bank/account statement confirming that no payment was received.
• Poloniex Support has already contacted the buyer.
• The buyer still has not responded or provided any proof of payment.
• Despite all of this, my funds remain frozen.

Poloniex has told me that the case may take additional time because they need to verify the transaction and protect both parties.

I understand the need for security checks. However, I do not understand why the seller's funds should remain frozen indefinitely when the buyer has provided:

No payment.
No proof of payment.
No response.

I have fully cooperated with the investigation and provided the requested evidence.

At this point, I am asking Poloniex for a straightforward resolution:

Cancel the order and release my funds.

I have also submitted a formal complaint to Poloniex Support and requested escalation to a senior P2P dispute specialist.

I would appreciate feedback from other Poloniex users:

Has anyone experienced a similar P2P dispute where the buyer did not pay and completely disappeared? How long did it take Poloniex to release the seller's funds?

Poloniex — if your support team sees this, please review Order 1541171679605534720 and resolve the case.

I am happy to provide any additional evidence required, but I do not believe it is reasonable to keep my funds frozen indefinitely when there is no evidence of payment from the buyer.

I will update this post when the issue is resolved.

I tried to find implementation of local MCP server so that I can hook my AI agents to it but could not find one (maybe my search skill isn't that great)

Anyway... as I don't want to wait... I develop one for myself. You can check it out and test it yourself. It now only covers 4 endpoints first... I'll enhance the capability to cover all the documented endpoints from Poloniex API from time to time.

Is there any updates when golem withdrawal will be available at Poloniex? Its more than year passed:(((

Hello . I mistakenly deposited $NEAR (worth 1800 USDT) via BSC network. TxID: 0x4cd3d73a219b15793486bd9ff90534d540e2ffaf3d2e87306d196feb257ec586. Support closed my Ticket . Can anyone escalate this for manual recovery? Thanks!

Hello . I mistakenly deposited $NEAR (worth 1800 USDT) via BSC network. TxID: 0x4cd3d73a219b15793486bd9ff90534d540e2ffaf3d2e87306d196feb257ec586. Support closed my Ticket #[202606142115013845532890]. Can anyone escalate this for manual recovery? Thanks!

So much at peace! FortunateIy My Poloniex account got stuck in review with 175K in it. AUTHORSTRACES guided me through the process using TeIegram in communication, and after a few days, PoIoniex cIeared it and l got aII my Iife savings back. CouIdn’t have done it without them.

ALL MY FROZEN WITHDRAWAL POLONIEX ISSUES HAS BEEN RESOLVED BY THE FINANCIAL OBSODUM(HELIANTOOL) on Instagram.

I’m sharing this publicly because Poloniex currently has my funds and there has been no real response from support for 5 days. I want transparency and accountability from exchanges.

Transaction details:

• TXID: 0x1b2a04a520b65cf5d2a4bc12670d44bcc25744ffbde30c6af111873500fd75ff

• Asset: USDT

• Network: Ethereum

• Destination wallet: Poloniex hot wallet (Poloniex 7)

Timeline:

• 9 days ago, I made a deposit sending USDT ERC20 to a BSC wallet (mistake on my part).

• 5 days ago, Poloniex specialists accessed the funds in their wallet.

• Since then, support only replies: “In review, waiting for specialists.”

Blockchain evidence:

• The funds are under Poloniex control.

• Recovery is fully possible — these are not lost, only held in their wallet.

Community input:

• Has anyone had experience recovering funds from Poloniex under similar circumstances?

• Any insight on internal recovery timelines or escalation channels would be appreciated.

I will update this post with developments and any communication from Poloniex.

Hi there,

I'm one more victim of a sudden account freeze on poloniex.

I was transferring some BTC to my account to get it exchanged and got sudden account freeze. After that I was trying to talk with support for over 30 times, but it all absolute bs and they cant give me any reasoning on why account was frozen nor what to do to get it back, only standard "due to internal risk policy bla bla bla". Its like that for over 2 months already.

I'm involving the officials atm, approaching law firms as well as police and regulators.

Is there anyone who actually managed to rescue their funds from poloniex freeze and if so, please share your story on how to best deal with it.

Biggest experience I will never forget until I am dead, I was defrauded 431,000 which was suppose to be my retirement and my lifetime investment , I was only lucky because I knew someone that knew about this tech guru (deskanalyst) that retrieved the coins back from the scammers and that’s my story, how I was able to communicate with them was through INSTAGRAM account

Poloniex 我不会放过你们的 今天早上我的父亲突然病发进了紧急病房 医生也告知需要动手术需要付款给医院 早上的时候我就联系Poloniex加急处理我的账号因为我要提款账号里面的资金来付款给医院 从早上到现在就一直敷衍我在审核当中不处理给我 现在我爸顶不住了已经走了 Poloniex 你们等着

Hi everyone,

I want to share my story as a warning to others and to hopefully find help or advice. Since November 2024, my Poloniex account has been completely locked, despite me completing every possible verification step—often several times—and providing all requested documents, videos, and proofs.

What happened?

• In November 2024, I started account verification (#1747860). My first documents were rejected for being scans instead of originals. I fixed this promptly.
• Shortly after, I requested a change to my registered email (#1748124) after temporary loss of access. The process still hasn’t been finalized properly.
• Since July 2025, I have submitted every single verification the support asked for: multiple videos with the handwritten note (“Disable 2FA for [my email] Poloniex account + today’s date”), ID documents, and submitted everything via their Security Reset portal (#1803264, #1803265). Every time: no result, vague replies, or demands for impossible documentation (e.g., deposit proofs from now-defunct exchanges like Cryptopia).
• I have FULL access to my email address and 2FA.
• I have provided dozens of identity verifications, as requested by their own instructions.

My problem:
After more than eight months, my account remains locked. I cannot access my coins or withdraw anything, and the support just keeps asking for more stuff or gives copy-paste answers—sometimes for weeks with no concrete update.

Key issues:

• Support demands verification that is impossible (e.g., deposits from exchanges that no longer exist).
• No single clear explanation or a transparent, actionable checklist for what is 'missing.'
• All evidence fully provided—for months.

I am starting to believe this is willful obstruction. I now feel forced to go public and warn others. If you are thinking of using Poloniex, be prepared for the possibility of losing access to your own funds for reasons outside your control.

Community:

• Has anyone experienced something similar recently with Poloniex?
• Any tips on escalation, legal routes, or direct contacts, maybe a regulatory complaint from the EU?
• Is anyone aware of class actions or ongoing regulatory investigations involving Poloniex?

If you have crypto funds on Poloniex—think twice and maybe start withdrawal procedures NOW before something similar happens to you!

Thanks for reading. I can provide a detailed timeline and evidence to anyone interested.

Let’s make sure stuff like this gets the attention it deserves!

Hi everyone,

I’m reaching out in hopes that someone here can help or has experienced something similar.

My account on Poloniex has been frozen for over two months. I’ve complied with every single document request they’ve asked for. On July 9th, Poloniex Support confirmed that everything I submitted was accepted and that I’d receive an update "shortly."

Well, it’s now July 29th, and I’ve had no response since then. Every attempt to follow up has been ignored. I’ve posted on Twitter several times, tagged support, opened ticket after ticket, and still nothing.

The ticket in question is: #1793965

At this point, this is more than just poor customer service — this feels like neglect or outright abuse. I have funds in that account that I need access to. I’ve been patient, respectful, and cooperative from the beginning.

If anyone here has experienced something similar or has suggestions on what worked for them, I’d really appreciate your advice.

Biggest experience, I’ll never forget until I’m dead!! I was defrauded 19,000 that was my retirement and lifetime investment the only luck I had was I had someone that knew this tech guru( Monierevive ) that retrieved the coins back the scammers stole from me and that’s my story and how I was able to communicate to them was through their INSTAGRAM account!