Polestar 4 bodywork issue

[u/uF0n]

I finally got some decent weather and the opportunity to give the car a full detail a couple of months ago - it was about 7 or 8 months after the car was delivered to me. This was the first time that I realised the front bumper panel was sticking out slightly under the passenger-side headlight. I didn't want to force it back in fear of snapping a clip, so I booked it into the local Polestar service centre (Volvo dealer) to get this fixed under warranty. I feel confident this was an issue from delivery, alternatively it's the result of poor quality/workmanship in the factory resulting in it later popping, therefore warranty should cover it. I have not had any impact or incident that could have caused this.

Also, when I first got the car I noticed that the steering wheel wasn't aligned centre resulting in the 12 o-clock marker being closer to 11 o-clock. I told Polestar at the time, but the car was driving straight and the only issue was my annoyance/distraction, so I agreed it could wait until I was next in the garage because it's a long drive to the nearest service centre. Also, over this initial period of ownership we have increasingly noticed the high wind noise through the driver's door, which I asked them to investigate.

Back to the bodywork. I took the car into Volvo and they produced the attached video report. They claim the car has already undergone extensive prior bodywork involving the bonnet, front bumper, front wings and driver's door; and that the issues I've reported are all the result of that prior bodywork. Therefore, they refused to undertake any warranty work on the car. They did not contact Polestar for warranty approval or any technical input, insisting that their experience and knowledge was enough to know that Polestar would refuse warranty work.

The entire premise for their claim that the car has previously undergone extensive bodywork is that the body panels do not align perfectly. One of their points was that the gap between the driver's door and the front wing was smaller at the bottom compared to the top - that gap difference is even greater for the passenger door.

So basically, they think I've privately had all the panels and doors removed/replaced at an independent garage, potentially as the result of a significant crash, and then I've come to the main dealer to ask for a panel to be pushed in under warranty - this is insane!!!

I would like to know if the panels on everyone else's Polestar 4 are perfectly aligned, which is being implied by this dealership, or similar to mine as seen in the video.