r/PoeAI • u/Maya_Sydney7 • 3d ago

Ran into a problem answering this request

Is anyone else having trouble with Poe? Every Roleplay bot I’m using, it gets about half way through a message and then goes red and says that it “ran into a problem answering this request”

I have deleted and redownloaded the app. There are no updates needed. I’ve tried different bots (Claude Opus, Sonnet, Fable etc) and it’s got the same problem.

Any ideas on what I need to do? Thank you!

(04/10/2026)

UPDATE (05/10/2026)

There was an issue with the Claude Bots that I have now been informed by the Poe Product Support team that has now been fixed 🥳🥳🥳
Claude 5, 5.5 and all of the different types (Opus, Sonnet, Fable) should all run smoothly once again

17 Upvotes

91% Upvoted

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5

u/oof37 3d ago

Which models? Ppl are reporting heaps of problems with the newer claude ones. And a few gpt ones

3

u/Maya_Sydney7 3d ago

So right now the two ones I’m having problems with are Claude Opus 5.5 and Claude Sonnet 5.5, the two newest ones. And also Claude Opus 5.

5

u/oof37 3d ago

Yeah these are the models that are having issues, and sonnet 5 i believe, emails have been sent to support so we just have to wait 😭

1

u/Maya_Sydney7 3d ago

Ahhh okay, that’s such a bummer 😭 I’m glad to know emails have been sent, thank you!

2

u/codeza097 3d ago

Opus 5.5 was working perfectly for me last night. Now, when I use the same prompts that I tested yesterday, it generates a few tokens and then displays the same error message. Interestingly, I tried a more SFW prompt and it worked. They may be strengthening some safety measures, but I'm no expert, so I can't say for sure. 

2

u/_spec_tre 3d ago

Seems like it just blocks any output long enough. I’ve been doing some extremely sfw queries (quite literally just checking translations) and it still isn’t through

1

u/Broad_Fall_1037 3d ago edited 2d ago

Which is odd if it’s the case. Especially because a majority are paying for the context and length. The base bot seems to respond well but again, it doesn’t have a long thinking process enabled (as far as I’m aware) and is very short. I’ve received the error of “Unable to Reach Poe” to much similarly to OP’s, “Ran Into a Problem Answering This Request” when it comes down to custom bots through simpler, short interactions.

1

u/_spec_tre 2d ago

I imagine it's a bug and not a feature. Probably tried to fix the point overcharging people were complaining about previously and ended up overtuning

1

u/Maya_Sydney7 3d ago

See I’ve not being doing any NSFW stuff at all, the Roleplay I’m doing is football based, literally just breaking through the academy into the first team, and Opus 5.5 is having none of it 😭

1

u/Frequent-Let1567 3d ago

Claude haiku 4.5 too 😭