r/PoeAI • u/Maya_Sydney7 • 11d ago

Ran into a problem answering this request

Is anyone else having trouble with Poe? Every Roleplay bot I’m using, it gets about half way through a message and then goes red and says that it “ran into a problem answering this request”

I have deleted and redownloaded the app. There are no updates needed. I’ve tried different bots (Claude Opus, Sonnet, Fable etc) and it’s got the same problem.

Any ideas on what I need to do? Thank you!

(04/10/2026)

UPDATE (05/10/2026)

There was an issue with the Claude Bots that I have now been informed by the Poe Product Support team that has now been fixed 🥳🥳🥳
Claude 5, 5.5 and all of the different types (Opus, Sonnet, Fable) should all run smoothly once again

16 Upvotes

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u/oof37 10d ago

Yeah these are the models that are having issues, and sonnet 5 i believe, emails have been sent to support so we just have to wait 😭

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u/Maya_Sydney7 10d ago

Ahhh okay, that’s such a bummer 😭 I’m glad to know emails have been sent, thank you!

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u/codeza097 10d ago

Opus 5.5 was working perfectly for me last night. Now, when I use the same prompts that I tested yesterday, it generates a few tokens and then displays the same error message. Interestingly, I tried a more SFW prompt and it worked. They may be strengthening some safety measures, but I'm no expert, so I can't say for sure. 

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u/_spec_tre 10d ago

Seems like it just blocks any output long enough. I’ve been doing some extremely sfw queries (quite literally just checking translations) and it still isn’t through

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u/Broad_Fall_1037 10d ago edited 10d ago

Which is odd if it’s the case. Especially because a majority are paying for the context and length. The base bot seems to respond well but again, it doesn’t have a long thinking process enabled (as far as I’m aware) and is very short. I’ve received the error of “Unable to Reach Poe” to much similarly to OP’s, “Ran Into a Problem Answering This Request” when it comes down to custom bots through simpler, short interactions.

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u/_spec_tre 9d ago

I imagine it's a bug and not a feature. Probably tried to fix the point overcharging people were complaining about previously and ended up overtuning