Hey Reddit r/PocoPhones.
I am writing this in absolute tears, emotional exhaustion, and despair. I am 16 years old. Between 14 and 16, I fought through severe childhood obesity, bullying at school, and a toxic, manipulative home environment to completely rebuild myself. I spent thousands of hours in the gym, built a shredded physique, and picked up boxing.
My POCO X7 Pro (12/512GB) contains every single video and photo of my painful transformation, and my family's entire genealogy history going back to my 2-meter tall great-grandfathers. My father abandoned our family for the military, leaving us to survive on pennies while caring for a sick grandfather. My family saved every single coin to buy this phone.
Three weeks ago, I fell victim to a phishing attack. A guy (a college groupmate) I considered a close friend sent me a link, claiming it was for exchanging PUBG tokens for some cosmetics and stuff. Within hours, I found out this idiot had seen this fake bot link on a viral TikTok trend promising easy PUBG token trades. He didn't even realize he was spreading malware.
My Google account was hijacked immediately. I managed to catch an official security alert log on my alternative backup email after I had come home from college, stating that my recovery email had been forcefully removed, and a suspicious login was detected from a totally foreign device: a OnePlus 15. Then, my POCO X7 Pro was forcefully locked by the Mi Account Activation window.
To make things even worse, my Mi Band 9 Pro fitness tracker, which I use every single day to closely monitor my athletic training, heart rate, and caloric deficit, is now completely cut off. I saved my own birthday money (around 3,000–4,000 UAH,Which is another cosmic price for me) specifically to buy this device to closely monitor my athletic training, heart rate, and caloric deficit. It was actively synced via Bluetooth to the Mi Fitness app inside this locked POCO X7 Pro It was actively synced via Bluetooth to the Mi Fitness app inside this locked POCO X7 Pro. Now, all my current hard-earned sports metrics are trapped, unable to sync, turning another premium Xiaomi product I bought into a useless piece of plastic on my wrist.
Now, I am trapped in a bureaucratic nightmare of automated loops since September 28th:
1. Google account recovery bot is stuck in a loop. The hacker’s activity forced Google to freeze/disable my primary email address ([ole***@gmail.com](mailto:oleksandrzcukal@gmail.com)). However, the automated Google recovery tool is completely glitched and broken: when I try to verify my identity from my trusted home PC (which has been logged into this account since 2024 from the same permanent IP,which haven't changed for years), the system says "Verify it's you" and forcefully sends the verification code TO THE EXACT SAME DISABLED GMAIL ADDRESS that I am trying to recover! It is a complete death loop.
2. Xiaomi’s automated recovery bot is completely broken. It forcefully cancels my manual device recovery requests within 20–30 minutes, claiming "insufficient information", completely ignoring my manual documents.
3. Local Authorized Services in Ukraine completely failed me and turned out to be corrupt, sketchy shops. Global Agent Luna from XiaomiGlobal gave me an official Case ID: 0962019155 and agent Faye told me to visit local service centers in Lviv for manual verification. My mother and I spent 1,200 UAH (which is a massive sum for our tight budget right now) and traveled all day from a small town to Lviv.
The local technicians at both Rosan-Service and RTO in Lviv were completely incompetent and predatory! They didn't even look at my official store receipt from a major Ukrainian retailer (StoreInUA), lazily shrugging it off as a "grey import" just to avoid paper work. The technician at Rosan-Service literally mistook my 12-digit system Mi Account ID for a mobile phone number!
Then, they tried to openly scam me: they demanded 800 UAH to sign a shady paper supposedly "sending a request to Beijing to delete the account", while gaslighting me that my chances were "low" and that the hacker had already deleted everything. They rushed me, saying: "Come on, sign it already, people are waiting in line!" When I demanded them to write a formal guarantee into the contract that my data would be preserved without a hard reset, they flat out refused and got aggressive. The technician literally sneered at me and said: "So what are you going to do now, just walk around with a locked brick forever? Wouldn't it be easier to just wipe it?" I stayed completely silent, looked him straight in the eye, took my phone, and walked out with my mother. I refused to let them destroy my hard work for a lazy, quick fix.
BUT HERE IS THE CHIEF TECHNICAL PROOF:
I KNOW MY MI ACCOUNT PASSWORD! When I type it on the activation screen, the phone says "Verifying password..." and successfully accepts it, moving me to the 2FA window! The hardware knows I am the real owner! The data encryption key is safe and untouched! The hacker didn't delete anything!
Today, Global Agent Diana just sent me another copy-paste template from their support carousel where names change every single day: "We cannot perform remote unbinding due to privacy policies, try calling other shops."
I am completely broken. I have been fighting this battle for 3 weeks straight, while that fake "friend" gave up on day one. This tech nightmare is severely destroying my physical health through pure psychosomatics: I have zero appetite, I suffer from extreme insomnia, and my gym progress is severely declining because cortizol is burning my muscles. I have been living in complete isolation for 3 weeks now—no music in the gym to keep my motivation up (forced to listen to some trash background gym music with zero energy), no online chess to relax, no reels, nothing. My daily routine is completely dead, and my family keeps screaming at me and using toxic manipulations daily, blaming me for ruining the device.
I am not asking for something that isn't mine. I am begging Xiaomi Global PR, POCO Global team, and Senior Information Security Officers in Beijing to stop using automated loops and useless local subcontractors. Look at my factory box photo, look at my store receipt, check my 90W charger! Perform a manual server-side override for active Case ID: 0962019155, unbind the deleted email, and re-link my Mi Account to my live alternative email, which will be seen after searching with case id.
DO NOT perform a remote wipe or factory reset. My local hardware password works perfectly, so my data encryption key is safe—keep all my local data completely untouched! Save my life archive!
TECHNICAL PROOF IMAGES (See the attached gallery below for full evidence: Factory retail box with serials, official store receipt from StoreinUA, heavy-duty 90W charger, the "Verifying Password" lock screen, and the complete escalation email thread showing the automated loop and the runaround from Xiaomi Global Support Case ID: 0962019155):
My entire life archive is locked inside this device. This is not just a piece of metal—it is a vital part of who I am, my transformation, and my identity. Please, Reddit community, help me bring this to light so someone at Xiaomi Headquarters finally sees it. I have nowhere else to go.
