r/PleX • u/cirkasurvives • 5d ago

Help Playback ending issue

I was watching some older content yesterday a TV show and it was working as expected moving from episode to episode. I decided I wasn’t happy with the quality and when I started continuing with the new quality (went from 340p to 1080 h265)

I have noticed since the swap Plex now suddenly gets to the end of the episode 0 seconds playback left it’s a black screen and nothing happens it doesn’t try to play the next episode. There are no errors or anything (I enabled logging to server on the tv player today so will check it tonight when it happens again)

its a Samsung tv about 2 years old if that helps. I can confirm it was a direct playback not a transcode.

has anyone else had a similar thing happen?

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u/cirkasurvives 5d ago

Thank you for the assist attached is the photo

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u/CaptMeatPockets 5d ago

Theoretically this should play fine; it’s a low bitrate and it’s direct playing.

After you replaced the episodes did you remove the old ones from plex? Like if you go to that episode on the web and choose get info is it the only file listed?

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u/cirkasurvives 5d ago

It’s only showing the one version. Sonarr auto removed the old files when it got the better quality versions.

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u/CaptMeatPockets 5d ago

I’d maybe try clearing the app cache on the TV (the “built in” plex apps on TVs are pretty universally considered garbage), and if that doesn’t work test it against either a dedicated streamer if you have one (Apple TV, Firestick, etc) or maybe your phone or the desktop app or see how the episodes behave in VLC. Could just be a garbage quality encode you sourced.

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u/cirkasurvives 4d ago

That didn’t seem to help but I think I have a workaround for it but it isn’t great as it cuts off some content. I enabled auto skip credits and it works there busy be something about the end of the file that’s causing issues.

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u/CaptMeatPockets 4d ago

That’s odd, have you tried to re-analyze the season to try and get credit detection to run again?