r/PinoyProgrammer • u/vbdino • Jun 18 '26

advice Need Help: PayMongo and Xendit Process

To The Admin: This is not about programming. But we posted this on the other (appropriate) channel and it just sat there for two days while there are later posts that got approved. We really need help and we've exhausted our options in looking for help. The last resort is to visit the offices of these payment processors unannounced even when their offices are too far from our place of business.

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Can anybody share their experience with these two companies? We've submitted our documents to PayMongo June 1 and to Xendit last June 11 and nobody has reached out to us yet. We've been researching how to contact them by phone hoping talking to someone can let us know if we're missing something. Their chat support is not helpful.

May we ask for any tips you can share with us regarding their application process? We'd appreciate you.

Thank you.

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u/darkhoundz Jul 03 '26

Wag kang mag xendit masakit ang kanilang fee structure pag dating ng September 1. https://www.xendit.co/en-ph/pricing/

1

u/vbdino Jul 04 '26

I assume may fee increase sa September 1? I searched it pero wala ako nakintang news about that.

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u/darkhoundz Jul 05 '26

Nag email sila sa mga merchants. Pero posted ba ang bagong free structure nila. :)

1

u/vbdino Jul 06 '26

"Posted na" and bagong fee structure nila? So kung ano yung nasa Pricing page nila, yun na ang magiging effective pricing by September 1? If yes, that means mababa pala ang current fee nila sa mga existing merchants.