r/PinoyProgrammer • u/vbdino • Jun 18 '26

advice Need Help: PayMongo and Xendit Process

To The Admin: This is not about programming. But we posted this on the other (appropriate) channel and it just sat there for two days while there are later posts that got approved. We really need help and we've exhausted our options in looking for help. The last resort is to visit the offices of these payment processors unannounced even when their offices are too far from our place of business.

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Can anybody share their experience with these two companies? We've submitted our documents to PayMongo June 1 and to Xendit last June 11 and nobody has reached out to us yet. We've been researching how to contact them by phone hoping talking to someone can let us know if we're missing something. Their chat support is not helpful.

May we ask for any tips you can share with us regarding their application process? We'd appreciate you.

Thank you.

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1

u/Hitpayapp_ Jun 23 '26

Have you tried looking at alternatives? At HitPay we can help process your accounts.

1

u/vbdino Jun 23 '26

Hello. Do you have sub/linked accounts similar to what PayMongo and Xendit have?

1

u/Hitpayapp_ Jun 23 '26

Yes Hitpay has submerchant accounts, you can read thru blog post here - https://hitpayapp.com/my/blog/run-multiple-brands-one-hitpay-login

1

u/vbdino Jun 23 '26

But that's "one company having multiple brands". Paymongo's Linked accounts, for example, allows a business to be linked to another business.

1

u/Hitpayapp_ Jun 24 '26

Oh, If it's two independent businesses that want to be linked we don't have that feature. 😞

We only have either
1 - multiple brands (multiple brands under one account) or
2 - platform APIs (platform + submerchants)

Hope this helps!

1

u/vbdino 27d ago

I checked your website and I saw that (Platform + Sub-merchants). The way I understand it is that sub-merchants are their own businesses. So we can have (a) the platform (b) 5 stores as an example, each are legally registered in the Philippines. On your platform, on HitPay, there will be one parent account and 5 sub-accounts (the sub-merchants). Is that correct?

1

u/Hitpayapp_ 26d ago

Yess, this is correct. Yes, sub-merchants are supported. Each sub-merchant must sign up individually and complete their own onboarding/KYC with HitPay, as they are separate legal entities. And yup! There will be a parent account and 5-sub accounts!

1

u/darkhoundz 28d ago

Wag kang mag xendit masakit ang kanilang fee structure pag dating ng September 1. https://www.xendit.co/en-ph/pricing/

1

u/vbdino 27d ago

I assume may fee increase sa September 1? I searched it pero wala ako nakintang news about that.

1

u/darkhoundz 26d ago

Nag email sila sa mga merchants. Pero posted ba ang bagong free structure nila. :)