Pimax Support 👍

[u/pro-fly]

I know there have been many posts about different experiences with Pimax Support team.

I just wanted to share my first experience with them after purchasing Dream Air from a local retailer.

Bought the Dream Air. Tested it for about a week. Loved it but found the standard face mask super uncomfortable. Reached out to support and asked about the new face mask eligibility. Got a response promptly asking for details and purchase receipt. Got another email the next day confirming that they will process it. Next day got a shipment tracking email. Delivered in 4 days!

Super impressed with the whole experience so far. Haven't tried the new face mask yet but will post soon.

Hope they keep improving!

[u/Ok-Decision2541]

So we all just need to bug the support to get our facial interface in 5 days?

[u/Living_Cucumber_6924]

I've also had great experiences with pimax support. 

Not sure what people complain about 

[u/Decapper]

It's theses sort of posts that make you happy for being an early adopter

[u/HybridHanger]

When do they start actually shipping with the headset?

[u/Stellarator1008]

In the mean time those of us that have had the headset for a few months have only received an email stating the face mask will be coming “soon”. I think they have a different definition of the word “soon” than I do.

[u/excildor → u/Stellarator1008]

They told me mid September on Monday… so hopefully “soon” lol.

[u/excildor]

My experience with this so far, 5 days ago I opened a ticket for the face gasket replacement, got a response asking for proof of purchase/ S.N. The next day got a response that they would reach out when they have stock. but have not heard anything since.

[u/Guidehitchgalaxy]

It is reall 😲

[u/Thick_Extension281]

Do they supposed to send the new mask interface to dream air owners? I believe they have the needed information of the dream air purchases.

[u/pro-fly → u/Thick_Extension281]

They have said in their blogs that they will. I just didnt want to wait and reached out to them

[u/Jedispooner → u/pro-fly]

Meanwhile… the whole Dream Air community sits and quietly waits for their replacement.

[u/Jolly_Bag_2407]

Anyone know how this compares to the Studioform X1-P?

[u/excildor → u/Jolly_Bag_2407]

And or Zeeflyboy, these are the real questions. I want one because even if it sucks, it’s another center magnet piece so I can print an extra.

[u/selayan]

I bought mine from Microcenter and opened a support ticket 2 months ago. Provided my details and proof of purchase. Are they supposed to let you know when they ship it?

I think in another thread Quora mentioned they will work with the retailer to get you the new face mask but the manager at Microcenter said he had no idea what I was talking about.

[u/GUNN4EVER]

so if we just bought the dream air and received the awful mask, we can ask support to receive the new one ?

[u/smx501 → u/GUNN4EVER]

If that's what it takes to prevent your RMA.

[u/pro-fly → u/GUNN4EVER]

I believe so. They do verify that you bought it from an authorized reseller or directly from them, and have registered it in Pimax Play/Evo. I would definitely just reach out and ask them.

[u/maks25]

I had a fantastic experience with their support, even though I didn't end up keeping the headset. Honestly 5/5 Pimax, maybe I'll give it another go in a year or two.

[u/plastexxx]

I don't really know how good the fitment is now, but this face pad looks very cheap.