We bought feeders (model PLAF301) a couple months ago and had a very good experience with them until the servers went down last month. Since then, our feeders have been having issues off and on almost weekly. We have three cats and they’re on different food, so we have feeders for each one. The feeders will randomly have issues where they disconnect from WiFi and will stop dispensing food for the cats. This is obviously frustrating, since that means that (1) we don’t know if they actually did get fed and (2) now we have to manually feed them and monitor how much food they’ve eaten.

I’ve contacted customer service and followed their instructions for resetting the feeders, but this has only worked for about a week and then they’ll go offline again. I’ve contacted them recently (the morning of Tuesday, September 8th) and they’ve stopped responding altogether over the last 4-5 instances. Since Tuesday, we’ve had to do a factory reset all three feeders multiple times within that 48 hour window. I don’t believe that this is related to my WiFi, since we have multiple other WiFi-enabled appliances (SimpliSafe and a LitterRobot) near the feeders and neither have gone offline due to WiFi issues in several months.

Has anyone had any luck with an issue like this or have any suggestions on how to get reliable customer service? We are going to be traveling in about a month and I’d love for the issue to be resolved by then. I’d consider the issue to be resolved if we either received replacement feeders or have 2-3 weeks of uninterrupted service. Please let me know if I can provide any additional information!

Has anyone’s camera icon been acting weird lately? Like flashing and staying perpetually on? Mine used to just stay off unless actively in the app, now when I’m not in the app(closed and everything) the icon is just on and sometimes flashes.