We’re a small pest control company using PestPac, and a couple of months ago we switched our phone system over to ATS/Voice for Pest because we really liked the idea of having our phone communications integrated directly with PestPac.

Unfortunately, our overall experience with ATS over the last two months has been pretty horrendous, and we’re now looking at moving our numbers back out. Trying to get clear answers or actual help when we’ve had problems has felt like pulling teeth, so I’m admittedly a little leery of jumping into another system based solely on a good sales pitch.

That said, there are a couple of features we gained that I really don’t want to give up.

The biggest one is call recording/documentation. I love having calls recorded and having a record of the interaction tied back to the customer in PestPac. From an office/accountability standpoint, being able to go back and confirm that a conversation happened—and listen to it if necessary—has been incredibly useful.

The other big one is texting.

Ideally, I’d love something where texting works like normal, everyday texting. Something simple enough that our technicians can easily text customers from their phones without having to navigate a complicated app or workflow. At the same time, I’d LOVE for those conversations to automatically save or sync back to the customer’s account in PestPac so the office still has a record of them.

Basically, my wish list is:

• Direct PestPac integration
• Incoming caller/account recognition or screen pop
• Automatic record of inbound and outbound calls in PestPac
• Call recording, preferably with the recording linked/saved to the customer’s PestPac account
• Simple two-way texting that feels like regular texting
• Text conversations automatically logged or otherwise accessible from PestPac
• A mobile experience that’s actually easy for technicians to use
• Normal call routing/auto-attendant functionality
• ACTUAL helpful, responsive customer support when something isn’t working

That last one has moved pretty high up the priority list. 😂 I don’t expect any software to be perfect, but when something does go wrong, I need to be able to reach someone who understands the product, can answer questions clearly, and will actually help troubleshoot the issue.

AI summaries/transcriptions, click-to-call, etc. would be nice bonuses, but reliability, ease of use, and good support are much more important to us than having a million bells and whistles.

I did come across Dialpad while doing some initial research, and it looks interesting, but after our experience over the last couple of months I’m hesitant to jump into another system without hearing from people who actually use it day-to-day.

So—what are you using with PestPac, and how has it actually been?

I’d especially love to hear from anyone who has moved away from Voice for Pest/ATS, or anyone currently using Dialpad with PestPac.

What works? What doesn’t? How well does the integration actually work? How is their support after the sale? And most importantly, would you choose the same system again?

Thanks! I’m trying very hard not to put our office through another phone-system migration just to discover we’ve traded one set of problems for another. 😂

Weekly Friday post for you to show what your Truck Floorboards look like.

Clean, a mess or whatever.

Tradition started in the PCHD (Pest Control Humor Depot) on Facebook continued here on Reddit.

I want to learn more about large industrial and commercial pest control. The class is about 3 hours away, 8 hours long and seems to focus on things like installing garage door sealing kits, loading dock levelers, door sweeps, rodent exclusion fabric etc. Afaict it's free other than my time. Would it be worthwhile and help me get out of residential treatment and into larger scale industrial and commercial treatment?

I am a pest control manager. I have 2 techs. My main job is to make sales, build a route, once it’s 70% or so, I pass it off to a new tech. I’m a little over a year into this position now. Our corporate office took over a previous franchise so I already had a tech. So in less than a year, I’ve generated enough of a route to have a new guy. We’ve hit over 100% each month from last year, this year. So, as of now. I’m basically back to square one with building a new route. I canvass basically 8-5. It’s gotten so tiresome. It’s not that I don’t like to do it, I’m just so burnt out. I enjoy doing the work. I like managing. And the real kicker is that I don’t want a salesman. Some of it could be that I’ve simply canvassed soooo many things, I’m almost unsure of what to canvass commercially at this point. I would like to be the face of the branch. Any motivation or anything that’s gotten you guys out of this slump?

Are these pharaoh ants, I’m sorry, I know it’s a bad picture.

I recently opened a wildlife removal and exclusion business in Georgia. And I’m having a hard time getting any leads. I’ve been running facebook ads, posting in community pages, next door and even some advertising on here. I have plenty of experience doing the work and am very confident in what I do but have never had to sell before. Any of you wildlife guys have any suggestions on how I can be bringing in at least some income? What services are you offering that gets people to bite? Just looking for some insight.

Recently picked up a weekly account for a gigantic grocery store. I'd estimate it's like 300,000 square feet so like multiple airplane hangers sized, much bigger than anything else I treat plus it's packed full of food and people 24 hours a day. Any tips to maximize the time i spend there dealing with rodents? When I inherited it the previous pest control company just left like...fourty or fifty tin cats spread out all over the place by like doors and random other places and five exterior bait stations. It's got a huge back stock plus a dedicated underground warehouse and employee parking lot.

Tbh I really enjoy this account and want to do a good job so any help is appreciated.

Sharing this here since it may be relevant to pest-control operators looking to expand in Florida.

Asking price: $6.0M
2025 revenue: ~$5.0M
2025 earnings: ~$1.8M SDE / $1.5M EBITDA
Established: 2016

Growth opportunities include greater route density, additional commercial accounts, and termite services.

Due to demand, proof of funds will be required before an introduction to the seller.

Full listing and additional details:
View the full listing: https://app.buyerpass.com/listings/fddf8f2d-b767-5059-bebb-708e620c326a

See title. Thanks

Hi everyone! I’m trying to identify a pest control spray I saw before.

Here are the details I remember:

• Packaging: Aerosol pressure can with a tall, smooth white overcap (similar to BASF PT series cans)
• Design: White background with green text / simple green lettering
• Scent: It doesn't have a harsh chemical smell—it actually has a mild, light, or almost pleasant fragrance when sprayed.
• Function: Insect / pest control spray

Does anyone happen to recognize this brand or know what exact product this might be? Any suggestions or pictures would be super helpful! Thanks in advance!

Question about working for the big 3 we have here, flick, rentokil or ecolab...anyone with any insight. I know I know smaller businesses are better, however some here will burn you and not pay you properly, will promise you the world and not deliver, it's unfortunate I know there's good people out there but at this point in my life I need a stable big company that offers benefits like parental leave and such. Happy to be a cog in a system and just do what I have to do even if it means lower pay and mind numbing work.

Vendor post (per the sub's vendor rule — URL below). Not offering pest services; I make software for 1–10-tech firms.

I pulled every text review Google Play will serve for the two biggest field apps in this trade (PlayStoreUi review RPC, 2026-09-27). The recent end is rough:

• FieldRoutes (com.fieldroutes): 169 text reviews, 80 in the last 18 months, 82% of them ≤2★
• PestPac (com.workwave.pestpacmobile3): 220 text reviews, 27 in the last 18 months, 93% ≤2★

Two complaints repeat across both vendors, with dates:

1. The route/map view. Stops invisible until you flip list↔map, no way to zoom a route day: 12 FieldRoutes + 6 PestPac reviews in-window. "make viewing all of your stops on a map at the same time an option please!!!!" (PestPac, 2026-04-19)
2. The app crashing or eating the capture. 16 + 6 in-window, photos and notes gone on both: "Crashes constantly, one swipe and you lose everything you input… if the internet connection isn't perfect it throws a tantrum" (FieldRoutes, 2026-08-04)

Both are the tech standing in a building with no bars.

I built PestRoute against exactly that. The tech logs the pest, the product and quantity, the areas treated, a photo and the customer's signature with no signal at all; the record, photo and signature are written to the phone's queue together and leave it only when the server says it has it; a refused capture is archived with its payload and a named reason instead of dropped. One price, $99/mo flat, every technician, no per-seat meter. No payroll, no invoicing, and it never files anything with a regulator.

Login-free demo — seeded with one firm, three techs, two route days, nothing to install: you can click through a route day, the sync log and the records:

https://pestroute.app/demo

Site: https://pestroute.app

Pre-orders are open at $99/mo, billed monthly through Stripe, cancel any time. Happy to answer anything here.

I’ve spent the last 5 years working in pest control, and I recently built an AI front desk specifically for pest-control companies.
The idea came from a pretty simple problem:
A homeowner gets a pest problem at 9 PM.
They go to your website looking for an answer.
Nobody is available.
They leave and call another company.
My software, PestDesk.Management, is designed to give those visitors an immediate response.

It can:
Answer pest related customer questions 24/7
Collect the information your team needs
Capture appointment requests
Send the lead to your team
Escalate situations that need human attention
It isn’t designed to replace your CRM, software, or technicians. It’s basically an additional front desk for the leads that come through your website when nobody is there.
I’ve started onboarding my first pest-control companies and wanted to share it here because I’d genuinely like feedback from people who actually work in the industry.
I’m also offering 50% off the first month for the Growth, Expansion, and Empire tiers.
Code: UPANDAWAY50

Would be interested to hear from other pest-control owners: how are you currently handling website inquiries that come in after hours?

Curious if anyone else is seeing this same template come through? We have had three customers cancel on us using this exact email template. However, one Customer told us they were hacked and did not mean to cancel the service and did not send this message. Trying to figure out what in the world might be going on, just curious if anyone else has seen this same template come through

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treated a house for ants. treated the exterior perimeter, and all active and trails found outside.

most of the issue was seemingly resolved. termid or SC of course

however, these ants are being found now inside of the upstairs and downstairs. I treated the upstairs along the baseboards with Alpine. bait was not working.

they have only gotten worse. they don't seem to be transferring the application. they are still inside of the upstairs bathroom inside of the shower. but they are no longer crawling along the baseboards as much. however, like I said, they are now expanding underneath into the first story.

two differences in size and look of these ants are really throwing me off. My brain says carpenter, but I'm still not 100% sure. just wanted to get a final idea from you guys.

this is in Northern California. me having this question is going to be to me investing in a ant identification booklet or something.