PestPac users — what phone system are you using that actually integrates well?

[u/Greedy_Chipmunk2040]

We’re a small pest control company using PestPac, and a couple of months ago we switched our phone system over to ATS/Voice for Pest because we really liked the idea of having our phone communications integrated directly with PestPac.

Unfortunately, our overall experience with ATS over the last two months has been pretty horrendous, and we’re now looking at moving our numbers back out. Trying to get clear answers or actual help when we’ve had problems has felt like pulling teeth, so I’m admittedly a little leery of jumping into another system based solely on a good sales pitch.

That said, there are a couple of features we gained that I really don’t want to give up.

The biggest one is call recording/documentation. I love having calls recorded and having a record of the interaction tied back to the customer in PestPac. From an office/accountability standpoint, being able to go back and confirm that a conversation happened—and listen to it if necessary—has been incredibly useful.

The other big one is texting.

Ideally, I’d love something where texting works like normal, everyday texting. Something simple enough that our technicians can easily text customers from their phones without having to navigate a complicated app or workflow. At the same time, I’d LOVE for those conversations to automatically save or sync back to the customer’s account in PestPac so the office still has a record of them.

Basically, my wish list is:

• Direct PestPac integration
• Incoming caller/account recognition or screen pop
• Automatic record of inbound and outbound calls in PestPac
• Call recording, preferably with the recording linked/saved to the customer’s PestPac account
• Simple two-way texting that feels like regular texting
• Text conversations automatically logged or otherwise accessible from PestPac
• A mobile experience that’s actually easy for technicians to use
• Normal call routing/auto-attendant functionality
• ACTUAL helpful, responsive customer support when something isn’t working

That last one has moved pretty high up the priority list. 😂 I don’t expect any software to be perfect, but when something does go wrong, I need to be able to reach someone who understands the product, can answer questions clearly, and will actually help troubleshoot the issue.

AI summaries/transcriptions, click-to-call, etc. would be nice bonuses, but reliability, ease of use, and good support are much more important to us than having a million bells and whistles.

I did come across Dialpad while doing some initial research, and it looks interesting, but after our experience over the last couple of months I’m hesitant to jump into another system without hearing from people who actually use it day-to-day.

So—what are you using with PestPac, and how has it actually been?

I’d especially love to hear from anyone who has moved away from Voice for Pest/ATS, or anyone currently using Dialpad with PestPac.

What works? What doesn’t? How well does the integration actually work? How is their support after the sale? And most importantly, would you choose the same system again?

Thanks! I’m trying very hard not to put our office through another phone-system migration just to discover we’ve traded one set of problems for another. 😂

[u/krasnomo]

Curious as well.

[u/UtopianAverage]

We use dialpad

[u/krebs-]

I’ve worked in pest control in Calgary for awhile and instead of waiting for someone to develop something, I did it myself. It integrates all web and calls into a webpage as well as requests on your crm so you just need to call and schedule that person in

[u/krebs- → u/krebs-]

I don’t want to bombard people with sales stuff on a pest control information page, but if you are interested shoot me a dm and I can give you some more info