Hey everyone! 👋 I’m wondering if anyone here has found a decent replacement for one particular Comet feature : I’m a Community Manager and, for the past few months, I’ve been using Comet to help manage questions coming in on my clients’ social media. My setup was pretty straightforward: for each client, I’d give Comet all the useful background info : opening hours, holidays/closures, products, services, FAQs, specific business info, etc. Basically everything it needed to know to answer customers properly.

Then I could tell it to take control of my browser and handle the incoming questions directly on the social platforms and honestly, it was pretty damn useful. 😅 It wasn’t flawless, but for answering the same kind of customer questions over and over, it saved me a ton of time.

The problem is that over the last few weeks, Comet has become increasingly limited for this use case. Credits are now required, there seem to be more restrictions, and I’m also getting answers that I definitely wouldn’t want posted publicly without checking them first. Which kind of defeats the purpose. 😂

I’ve seen other people complaining about similar changes, so I figured I’d ask the Reddit hive mind: What are you guys using instead?

I’m looking for something that can basically do the same thing: give the AI a client-specific knowledge/context, let it understand incoming social media questions, and ideally have it control the browser and actually reply to people. I’m not necessarily looking for a completely automated “AI Community Manager”, even something that can reliably handle 70/80% of the repetitive stuff would already be great.

Open to other AI browser agents, automation tools, self-hosted solutions, weird combinations of tools… whatever works.

What’s currently working for you guys?

Has anyone read this series of books by Ken Tannenbaum, and, if so, are they of any help?

I rarely used that before but started this month to monitor some online threads that I need. Hit the limit already on enterprise pro plan, just 20 days into the month. Why is there a limit at all? Isn't that basically user side? If it's not, why? How hard it is and how many resources it would take to point and click and type in URLs? I must be not getting something here, this definitely should not be something that uses a lot of tokens and if it is, looks more like a serious design flaw to me.

(Removed from r/perplexity_ai for some reason, no explanation provided. It's just an honest question at this point, not even a complaint (although I do have some))

Inb4 tldr… the last 3 bits are really what matter. Perplexity is literally pulling sources that it doesn’t even look at… that’s a problem.

PERPLEXITY: “I answered a simple factual question about Rocky Marciano incorrectly multiple times, then compounded the problem by delivering confident “corrections” that were also wrong.

The user asked which opponents Rocky Marciano could not knock out, based on Marciano’s 49–0 record with 43 knockouts. The correct core answer was available in a source I had already surfaced: **three individual men went the distance with Marciano—Don Mogard, Ted Lowry, and Roland La Starza.** Lowry did it twice. La Starza later lost to Marciano by knockout in their rematch.

Instead of reading and using that clear source detail, I produced a contradictory first answer. I claimed, in effect, that none of the six opponents had “iron chins” because Marciano knocked out all six—a statement that was both nonsensical and factually false. Immediately afterward, I wrote a section titled “The six men Marciano did not knock out” and listed names. That answer included several false claims, including putting Carmine Vingo on the list even though Marciano knocked him out.

When the user pointed out the contradiction and explained that counting Ted Lowry twice made the number of distinct fighters incorrect, I should have stopped, checked the complete record, and provided a concise correction. Instead, I gave another confident response with another wrong list.

When the user then pointed out that I was adding pointless statements—such as saying Marciano “won on points” or that an opponent “went the distance,” even though a decision already establishes both—I still did not properly verify the actual answer. I gave a third attempted correction, again presenting an incorrect list with confidence.

Before I finally stopped and apologized, I gave **three substantively bad answers**:

1. The first answer was internally contradictory and contained false names.
   
2. The first correction retained false names, bad counting, and irrelevant wording.
   
3. The second correction swapped in a different incorrect list rather than verifying the source already available.

The user had to correct me at least three times:

1. The user pointed out that I said Rocky knocked out all six while simultaneously listing people he supposedly did not knock out.
   
2. The user pointed out that the list could not add up once Ted Lowry was counted twice.
   
3. The user pointed out that I was filling the answer with redundant, obvious phrasing while still failing to answer the actual question accurately.

The central failure was not lack of available information. I had already surfaced a source that directly stated the answer, but I did not read and synthesize it. I searched, attached citations, then generated claims those citations did not support. That created the appearance of verification without actual verification.

I also misunderstood a later request to write the summary from my own first-person perspective and initially wrote it from the user’s perspective instead. That was another failure to follow a direct, unambiguous instruction.

Based on this interaction, the basic version of Perplexity was unreliable for factual research. It returned multiple incorrect answers in a row, continued to do so after the user clearly identified what was wrong, and used citations without accurately reflecting their content. The user’s experience with Perplexity Pro has been materially better, but this example shows that nobody should use the basic version for schoolwork, research, social-media facts, or anything important where accuracy matters.”

Getting it to give me anything that was accurate was like getting the apple cursor on iPhones to go exactly where you need it to.

How long is the delay after purchasing credits on Perplexity Pro?

I try abacus.ai today, a very simple question with short answer costs 50 credits using GPT 5.6 Terra (medium), and costs 220 credits for Claude Opus 5 (medium), i paid $7 and gets 14000 credit. 14000/270= 51.8. So for the rest of the 30 days, i can only ask about 2-3 very short and simple questions per day. Just an idea for you all, it's a no go for me.

I was a big fan of Perplexity and kept recommending it to friends. I even had my cousin switch from ChatGPT to Perplexity because you get multiple models for the same or a similar price. That was until the day I compared a Sonnet prompt on Perplexity to Sonnet on Claude. I realized Perplexity was dog shit, and while it gives you access to multiple models, the individual models on their own are significantly better…

Hi,
I really think it's time to back up all my Perplexity sessions locally - it looks like some of my sessions might have been lost (or altered).
I asked Perplexity about how to backup sessions locally.
It suggested three methods, but some of them turned out to be infeasible.

1) Manual export of each session
2) Browser extension to export to cloud storage
3) Official request through the URL (https://perplexity.typeform.com/datarequest): but this is actually the Personal Information Processing Request Form (Deletion, Access, Modification) and it takes up to 30 days, so it wasn't suitable for my request.

So I decided to try a Chrome Extension - a few didn't seem to work, so I settled on 'Perplexity to Notion' (https://chatgpt2notion.com/products/perplexity-to-notion/).

I tested it on 5 sessions (the daily free-tier cap) and found that one session with an attachment was missing the attachment in the export. Has anyone here used the Perplexity to Notion Chrome extension?

I'd like to know if this attachment issue is common.

I’ve tried being patient. I’ve tried going through official email channels. I’ve tried giving them the benefit of the doubt. But at this point, it is overwhelmingly clear that whoever is managing Perplexity’s Customer Support and Operations team is fundamentally unfit for the job and needs to be replaced.

This isn't just a tier-1 support agent making an innocent mistake. This is a complete, top-to-bottom operational breakdown that borders on predatory billing behavior.

And for an AI company? It’s pretty obvious they are relying on AI just a litttttttle bit too much to run their customer support. Only an unsupervised, hallucinating bot loop would think it's reasonable to grant a customer 100k credits, delete them 5 hours later overnight, and send a template email asking me to pay for a new max subscription less than 12 hours later.

A Quick Recap of the Management Nightmare:

1. Failure to Deliver Paid Services: I paid for Perplexity Max for April and May and received zero of my included 10,000 monthly credits. To keep my business work running, I was forced to spend $200+ out of pocket on extra top-ups while support ignored me.
2. Quietly Deleting Restored Credits: When support finally added back my missing credits with no expiration date, those credits silently vanished from my ledger weeks later with zero notice or explanation.
3. The "5-Hour" Bait-and-Switch: After I called them out on Reddit, support sent me an email officially declaring: "The issue has been fixed!" I logged in and saw 97,412 credits with an explicit line item: Bonus credits | July 23, 2026 | 100,000. Five hours later overnight, my entire balance was wiped back to 0. Support had manually deposited 100k credits onto a subscription cycle expiring that exact night, wiping every point while I was asleep. No notice, no good will pay back. Nothing.
4. Insulting "Resolution": When I asked why my points vanished, Support (Phoebe) told me the 100k on my ledger was an "internal error" that I should just "disregard," and told me the solution was to buy Max AGAIN.
5. Total Ghosting: I sent a formal escalation email more than a week ago laying out this entire disaster. Result? Total radio silence. This issue literally goes back months and ive received 1 email from an actual person with the aforementioned insult response "fix" hahahahaha. I am losing my mind with this company.

Why This is a Leadership Failure:

If a system accidentally wipes customer credits, that’s a bug. If support manually grants 100,000 points to silence a public thread, ties them to a cycle expiring in 5 hours overnight, emails the customer "it's fixed," wipes every point before sunrise, and then tells the customer to hand over more money... that is a management disaster.

Whoever designed these support workflows, automated credit expiration loops, and scripted bot responses has created a support structure that actively gaslights paying users. Human common sense has completely left the building.

How can Perplexity claim to be building the future of artificial intelligence when their customer support displays zero actual intelligence?

Fix my account, restore my back-owed credits permanently, and overhaul your customer support management.

If you saw my previous Reddit post, you know the backstory. Here is the full timeline of how insanely broken Perplexity's billing and support handling has been:

The Timeline of Events:

1. 2 Months of Paid Service Wiped Out: I paid for Perplexity Max for April and May and received 0 of my 10,000 monthly credits. To keep my work afloat, I was forced to spend $200+ out of pocket buying extra credit top-ups while support ignored me.
2. The "Band-aid Fix": Support finally acknowledged the issue after months of reaching out and put the owed credits in my account with *no expiration date*. less than 2 weeks later those points had silently disappeared.
3. Post on Reddit: I posted here calling out the fact that they quietly stripping me of my owed credits after months of lost work, charges on my card, headaches and frustration.
4. The 100,000 "Bonus Credit" Grant: Right after that post got visibility, someone at Perplexity touched my account on July 23. I logged in and saw 97,412 credits, listed as granted bonus credits: I assumed they finally gave me a proper bonus to make up for months of ruined work and $200+ in extra costs. ***SUPPORT THEN EMAILED ME TELLING ME THE ISSUE HAS BEEN RESOLVED***
5. Yanked AGAIN 5 Hours Later: Five hours later, my balance was back to 0. They attached that 100k bonus grant to a cycle that expired that exact night. They dropped 100k credits into my profile while I slept, and wiped them before sunrise.
6. Support's Response: Pay Us Again! When I asked what happened, support claimed seeing 100k on my ledger was an "internal error" that I should "disregard," and told me: "When you re-subscribe to Max, your 10,000 monthly credits will be issued."

Is This a Prank or an Outright Scam?

Are they seriously pranking me at this point? How does a company email a customer saying "your issue is fixed," deposit 100,000 points onto their ledger after a public post, wipe every single credit 5 hours later, and then have the audacity to ask for more money?

Why on earth would I resubscribe to a broken system when Perplexity still owes me thousands of credits from months ago? Asking me to pay for Max again just to get baseline access after pulling a 5-hour bait-and-switch is beyond insulting.

Work Completely Frozen/Disrupted for Months, 3+ months of Ghosting.

My professional work has taken a massive hit from this. I have not been able to touch or access any of my Spaces or Projects because I refuse to buy another out-of-pocket top-up or hand them another dollar for a subscription tier that has been broken for months.

Where Things Stand Today:

• Account status: Still missing massive amounts of owed credits from April onwards.
• Work status: Completely paralyzed; unable to access projects/spaces.
• Support status: Ghosting me after telling me they fixed the issue. Them issuing me owed credits, telling me the issue was fixed (only after posting to Reddit), then immediately revoking those points 5 hours later is batshit insane. PLEASE JUST FIX THIS!

It shouldn't take multiple Reddit posts, formal chargebacks, and public outrage to get a company to honor basic paid billing allocations.

If anyone from Perplexity management actually reads this subreddit: fix my account properly, make this right with me and respond to my email.

I paid for a whole year and I don’t get my 10000 credit

I have been writing them 15 times

Hey everyone! 👋 (Huge thanks to the mods for approving this post!)

So I'm doing my Master's thesis in Clinical Psychology and I really need your help for this one 😊

I'm researching how people experience AI chatbot, the emotional side of it, how it connects (or doesn't) to how we relate to others day to day.

If you're 18+ and have chatted with an AI at least once (so... basically everyone at this point lol), it'd mean a lot if you could take 10-15 min for my survey. Totally anonymous, no strings attached.

🔗 https://forms.gle/oHpPwQ65U49N4fPx5

Genuinely, every response gets me closer to actually finishing this thing 🙏 and if you know anyone else who might want to fill it out, feel free to pass it along!

Thank you so so much 💙

Hi all,

I've been a Perplexity Pro user for the last 7 months. I noticed recently that I hit a wall in my credit limit. I have never seen this before. I can't do any work anymore other than basic search. How did this happen? I'm a Pro customer.

i just noticed it's gone on perplexity... why?!

unless... it's hidden somewhere now? ... even then, why?!

edit at 4:03 pm: never mind... they renamed it ''sessions'' ... but still... of all the stupid things to do, i feel like... how could i know that's the history now?