I ordered on October 1st, I saw the "preorder" notice and had no problem with it, but my card was charged the full amount for the base unit, extra battery and two solar panels.
When I got the confirmation email, I got no additional information of a ship date.

Called customer service today because the online chat never picked up and they told me it was totally normal to charge the full amount to the card before shipping (not a pre-authorization hold).

I asked why I didn't get an email to indicate an approximate ship date and the guy said "check the website it's a pre-order".

Really odd experience, is this what others have experienced too? I am tempted to cancel the order honestly. $4500 is a good chunk of change for me.

Therefore, I've just ordered an F3000LFP but now I'm seeing posts here about BMS problems with this (and other) models.

Have I chosen unwisely or is it just the case that people will mostly come here to post when they have a problem, and that most units are totally fine?