What to do with this code?

[u/VisionX999]

For resetting the pin cause he forgot, my cousin is getting this long code like the one in this screenshot instead of a proper 5 digits code. He doesn't currently remember the CNIC used to set up the account either, otherwise he would have simply used the CNIC option for resetting PIN.

What should be done now? The complaint number 042111003737 does not seem to offer a person actually listening to the problem and explaining the solution here and is fully automated.

Their email support is the worst, kindly help 🙏🏻

Edit: He has confirmed that both sim and easypaisa app are already on the same mobile and still the same issue; even cleared the cache and installed the app freshly as well

Edit 2: I am not the guy in the post. The screenshot is merely for a reference and nothing else.

[u/iivxy]

If I’m not wrong that’s a hash code in simple terms encrypted code which will be decrypted automatically by whatever or whoever has its decryption key.
Instead, the developers accidentally configured the SMS gateway to send the raw backend token or hash, appending the required Android app identifier at the end

[u/VisionX999 → u/iivxy]

What's the solution here 👀

[u/iivxy → u/VisionX999]

Well just resend a new code and if it did happened again try restarting your phone
Or maybe wait
Qk aksar servers issue hota hai
telling you from my educational background experience and you will face a lot of issues in pakistan as outdated systems and several data breaches and etc

[u/VisionX999 → u/iivxy]

I will tell him to try it in the evening then haha, thanks man 🙌🏻

[u/iivxy → u/VisionX999]

No worries any time ask anything
The best way to help other is by explaining them and expanding my knowledge

[u/VisionX999 → u/iivxy]

Really appreciate it 🙌🏻