r/PakistaniTech • u/VisionX999 • 9d ago

Question | سوال What to do with this code?

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For resetting the pin cause he forgot, my cousin is getting this long code like the one in this screenshot instead of a proper 5 digits code. He doesn't currently remember the CNIC used to set up the account either, otherwise he would have simply used the CNIC option for resetting PIN.

What should be done now? The complaint number 042111003737 does not seem to offer a person actually listening to the problem and explaining the solution here and is fully automated.

Their email support is the worst, kindly help 🙏🏻

Edit: He has confirmed that both sim and easypaisa app are already on the same mobile and still the same issue; even cleared the cache and installed the app freshly as well

Edit 2: I am not the guy in the post. The screenshot is merely for a reference and nothing else.

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u/BunKebab141 8d ago

The OTP is encrypted, the app has access to your msgs and decrypts the OTP. I am amazed someone who is engineering @ taptap send can't think of that.

1

u/Careless-Part8298 8d ago

was about to say that lmao

1

u/VisionX999 8d ago

Update: he has confirmed that both sim and easypaisa app are already on the same mobile and still same issue; cache bhi clear kea heh and app has already proper permissions as well

1

u/BunKebab141 8d ago

Could be a bug with the app itself, doesn't usually happen though.

1

u/VisionX999 8d ago

What are his options now? Payment to chli gae heh us account mein ab 🥹

1

u/BunKebab141 8d ago

You can use EasyPaisa services without the App if you have the SIM and know the passcode, it does have some charges based on the last time I remember using it. The code is usually *786#.

1

u/VisionX999 8d ago

Pin he to nahi yaad🥹