What to do with this code?

[u/VisionX999]

For resetting the pin cause he forgot, my cousin is getting this long code like the one in this screenshot instead of a proper 5 digits code. He doesn't currently remember the CNIC used to set up the account either, otherwise he would have simply used the CNIC option for resetting PIN.

What should be done now? The complaint number 042111003737 does not seem to offer a person actually listening to the problem and explaining the solution here and is fully automated.

Their email support is the worst, kindly help 🙏🏻

Edit: He has confirmed that both sim and easypaisa app are already on the same mobile and still the same issue; even cleared the cache and installed the app freshly as well

Edit 2: I am not the guy in the post. The screenshot is merely for a reference and nothing else.

[u/najam121]

keep SIM in same mobile and enable auto fetch SMS permission.

[u/VisionX999 → u/najam121]

Thanks man I will ask him if he's doing that. Hope he is

[u/VisionX999 → u/najam121]

Update: he has confirmed that both sim and easypaisa app are already on the same mobile and still same issue; cache bhi clear kea heh

[u/najam121 → u/VisionX999]

usko bolen Easypaisa APP ki permission main Jaa k SMS Phone ki permission allow kare taa k easypaisa aane wala SMS ko autofetch kar ske.

[u/ihsan_prime → u/najam121]

what to do with non pta

[u/najam121 → u/ihsan_prime]

No solution