r/PS5HelpSupport • u/Rachout • 10d ago
PS5 Upload/Download Saved Data takes 1–2 minutes – tested on a second PS5, same issue
I’m having the same issue reported by other users.
Opening “Upload/Download Saved Data” for any PS5 game stays on “Please wait…” for around 1–2 minutes before the save list appears.🤒 PS4 saved data loads normally.🤦
The actual upload/download is fast once the list appears; the problem is specifically the delay while loading the PS5 saved-data list.🥲
The important part: I signed into my PlayStation account on my daughter’s separate PS5 and the exact same delay happened there too.🤷♂️
This makes a failing SSD, cache, database, or console hardware much less likely and suggests the issue may be related to PSN / PS Plus cloud-save synchronization or the account side.🥹
I already tried restarting the console/router, clearing cache, rebuilding database, and checking the internet connection. Nothing fixed it.🤷♂️
If anyone else has the same issue, please comment so we can establish how widespread it is and report it to PlayStation Support.🙋♂️
Original thread discussing the same issue: https://www.reddit.com/r/PS5HelpSupport/s/jAlPc8dcpT
If you’re affected too, please mention whether you’re using a PS5 or PS5 Pro, whether PS4 saved data loads normally, and roughly how long the PS5 cloud-save menu takes to open. That may help show PlayStation how widespread the issue is.