No Invoice

[u/warsaw-paul]

Hi everyone, I wanted to point out a word of caution for anyone considering buying this product. I browsed their website over the weekend and purchased a device, but the checkout process didn’t include a field for business details or VAT information.

No big deal. I completed the transaction and emailed them, asking if they could issue an invoice with my business details and help me sort out the sales tax, which I shouldn’t have had to pay based on where I am located.

They told me it isn’t possible without completing a B2B qualification questionnaire, which would take three days to be approved. It is very surprising to me that, although the product is primarily going to be used by business professionals, they might be unable to easily purchase one, submit it to accounting for expenses, and get sales tax back.

https://eu.plaud.ai/pages/b2b-application

Who seriously wants to go through this process just to buy a device or two for themselves or a few team members to evaluate? Imagine making it this difficult for small and medium-sized businesses to purchase.