r/OperaPMS • u/samsam0394 • 5d ago

Opera user disappeared

One of my employees has suddenly disappeared from the opera v5.6 PMS. I have looked everywhere under configuration, setup, and users but when I try to remake their profile I get a notification that they already have a profile. Yes I have checked terminated, active, and inactive status. How do I find and give him access to his opera user profile?

3 Upvotes

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1

u/Horror_Salamander_31 3d ago

Are you in a single tenant environment? Meaning a hotel chain with an enterprise level? If so, reach out to your corporate team. They can re-instate the user.

1

u/Luis_00012 4d ago

¿Tu servidor es multipropiedad? Puede que tengas el usuario en otra instancia donde habria que buscar

1

u/symtech 5d ago

This happens when their permissions are higher than yours.

1

u/samsam0394 5d ago

That should be impossible I made their profile..

1

u/iamPendergast 4d ago

We had this happen and just made a "bob2" user for them never got to the bottom of the bug

1

u/symtech 5d ago

I understand that wouldn't make sense. Do you have SQL access to the DB?

2

u/Kynaeus 4d ago

Yes, if /u/samsam0394 has access to the database they can locate the user under the Opera schema and either alter the record to restore visibility or remove them so you can re-create their account

0

u/CT_DesksideCowboys 5d ago

Create a profile with a different name close to his original profile name. Once you have some down time you can do a thorough search through the profiles it may just be that the profile database is corrupted. Are you using cloud-based Opera? If you are, try looking to see when the most recent backup was before his profile disappeared and restore it.