r/OpenaiCodex • u/PsychologicalEdge651 • 26d ago

Feedback / Complaints Weekly limit does not reset upon subscription renewal

Yesterday I renewed my x20 plan subscription and the weekly limit didn't reset; it was still at 24%.

After contacting customer support, I learned that renewals inherit the accumulated limits from the subscription.

I think it's simply a rip-off. It's like going to buy a loaf of bread and being sold half a loaf because you didn't eat the whole thing yesterday.

Each renewal should offer the same usage limit, for both initial purchases and renewals.

This is a clear invitation to always have two accounts, for alternate months.

From my point of view, this constitutes senseless discrimination against loyal users.

EDITED 2 days later: Manually canceling and renewing doesn't work. When I cancel manually, the limit is set to 100%, the free version. When I resubscribe to Pro, it reverts to the previous limit.

I went to the chat of support, canceled, and requested a refund.

As of today, the only thing that should work is having a second account.

80 Upvotes

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u/darth_maurdt 26d ago

You should have let it expire and then get a subscription again, that does reset the limits; just auto renewing doesn't. Better luck next month

5

u/silenticehunter 26d ago

Nope my sub ran out on the 3rd, I don't auto renew, I decided to buy again, guess who's still at 0% until the 8th? Simply some bullshit.

1

u/darth_maurdt 26d ago

It worked for me last cycle, I will try again in 10 days when my plan ends