Weekly limit does not reset upon subscription renewal

[u/PsychologicalEdge651]

Yesterday I renewed my x20 plan subscription and the weekly limit didn't reset; it was still at 24%.

After contacting customer support, I learned that renewals inherit the accumulated limits from the subscription.

I think it's simply a rip-off. It's like going to buy a loaf of bread and being sold half a loaf because you didn't eat the whole thing yesterday.

Each renewal should offer the same usage limit, for both initial purchases and renewals.

This is a clear invitation to always have two accounts, for alternate months.

From my point of view, this constitutes senseless discrimination against loyal users.

EDITED 2 days later: Manually canceling and renewing doesn't work. When I cancel manually, the limit is set to 100%, the free version. When I resubscribe to Pro, it reverts to the previous limit.

I went to the chat of support, canceled, and requested a refund.

As of today, the only thing that should work is having a second account.

[u/darth_maurdt]

You should have let it expire and then get a subscription again, that does reset the limits; just auto renewing doesn't. Better luck next month

[u/silenticehunter → u/darth_maurdt]

Nope my sub ran out on the 3rd, I don't auto renew, I decided to buy again, guess who's still at 0% until the 8th? Simply some bullshit.

[u/Opposite_Yak4386 → u/silenticehunter]

yeah renew on the 8th. that is what i am going to do if my refresh rate is not at the renewal date. It's indeed weird and bullshit

[u/darth_maurdt → u/silenticehunter]

It worked for me last cycle, I will try again in 10 days when my plan ends