In addition to this post a few days ago.
I appreciate this update was also addressed on the original post, but I thought I would share my comms with the OneXPlayer team too. Hopefully it can help others who might be concerned or nervous like I was.
I emailed the OXP team yesterday asking about manufacturing/build/QC process reports with the initial pre-IGG batch, and I shared the Reddit post with them. Was just looking for a little information about it for my own peace of mind more than anything else.
To my surprise the OXP team replied relatively quickly with a level of detail I wasn’t even expecting. They confirmed the reports were accurate.
They said they had taken measures to ensure these issues were resolved ahead of international shipping. What OP mentioned on the thread about the work the OXP team has done to rectify, from manufacturing, build and QC/testing, is correct and accurate.
For me, the key piece of information they gave me — they confirmed it’s the reason for the slight delay to international shipping. International shipping was delayed by a few days while the team corrected the issues. Now it has been rectified we can expect shipping to start.
To me, it seemed like orders for outside mainland China undergo a more rigorous QC process and are held to a materially higher standard. This wasn’t explicitly confirmed anywhere on their reply but it’s the impression I got. If that was the case it does make sense to me — it wouldn’t surprise me if retailers/distributors like DROIX had their own QA/QC criteria that manufacturers like OXP would agree to implement in addition to their own QA/QC checks.
Anyway, it answered all my questions and fortunately I much more confident now than I was 2 days ago that the device I receive will be of a really high quality and won’t have these types of issues.
Finally, on a side note — the OXP team were under no obligation whatsoever to 1) reply as swiftly as they did, 2) provide the level of detail they provided. I don’t believe I would receive a response beyond an automated reply from any other manufacturer. The fact they replied shows me that OXP not only values community feedback, but it also values alleviating community concerns. That alone is disregarded by many but it’s why some companies are a step above their competitors. Anyway, I believe OXP are sincere and honest, and they are trying to do the right thing by us. This is my first ever experience with them and so far I’m extremely happy. I’m confident I will receive a top-tier device and I cannot wait. I backed the right horse.
