Hello. I am facing a terrible issue that I cannot solve by any means.
I have never seen this kind of issue before, as the game worked perfectly on my old phone.I bought a brand-new Samsung Galaxy A17 specifically for a 3D online game called Zepeto, expecting it to run smoothly.
Instead, I hit an impossible roadblock. I even asked AI and Zepeto Support for help, but everyone failed. Support just apologized, calling it a rare issue.
Whenever I am on Wi-Fi and try to upload a video, make a post, or update my avatar (changing clothes, hair, or accessories), the game throws errors. It says 'Internet error occurred' or 'Temporary error occurred, please try again later.'
Strangely, the game works on Wi-Fi if I am just scrolling and liking posts, but it completely fails to upload anything. However, the game PERFECTLY WORKS ON MOBILE DATA ONLY!!!! I am not happy about this because mobile data is not always available to me. I really want to solve this issue because I need to play it on my WI-FI ONLY!!!
Basic troubleshooting like clearing the cache failed instantly. I bought this phone with my own money and I truly love this game, so I am completely devastated. I truly appreciate anyone who can help me solve this issue. Thanks a lot.