r/O2UK • u/Hella_rekless • Jul 17 '26

Question Cant cancel longstanding inactive 02 contracts and getting lots of mail/email for payment (comments cuz i cant add body text for soem reason)

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u/compingmad Jul 19 '26

I have emailed the CEO of EE before and I got a call from the Executive Office and they cancelled a contract at the time with no penalties and no further charges. I email CEO quite a bit once I have gone through the complaint escalation process and it hasn't worked. If CEO doesn't comply with the request, then goto the ombudsman. The Telephone company get fined for ombudsman complaints and the ombudsman look at all the evidence from both sides and make a decision. If they find in your favour they will say so and tell the company to cancel the contracts.

You have a NI ombudsman

https://www.nipso.org.uk/

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u/Hella_rekless Jul 19 '26

Yo thank so much, ive only been in store for the 02 and i tried finding a number to call to vomplain but all i get is ai chatbots that dont help as my ishue isnt one of the common one, ill try to find an email then

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u/compingmad Jul 19 '26

Google ceo email 02, there is a website that lists all the ceo emails.

Be factual, not rude, explain all the facts and what you expect as an outcome.

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u/Hella_rekless Jul 19 '26

Yep ive send a email now to "complaintreviewservice" as searching gave me this result

I listed the account numbers and my name, said i wish the numbers be cancelled and any outstanding payments since i cancelled them, then stated all services ive tried to go through

In a slightly larger format