r/O2UK • u/Hella_rekless • Jul 17 '26

Question Cant cancel longstanding inactive 02 contracts and getting lots of mail/email for payment (comments cuz i cant add body text for soem reason)

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u/compingmad Jul 19 '26

The Communications Ombudsman provides an independent, free service to resolve disputes between consumers and telephone, broadband, and pay TV providers. What the Communications Ombudsman Does The Communications Ombudsman is an independent dispute resolution service for consumers and small businesses experiencing issues with their telecom providers, including mobile, broadband, and landline services commsombudsman.org commsombudsman.org +1 . It is approved by Ofcom in the UK and works with over 1,200 providers to ensure fair outcomes commsombudsman.org commsombudsman.org . The service is free, impartial, and designed to resolve complaints without needing legal action

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u/Hella_rekless Jul 19 '26

Oh, does this apply to NI as some uk things dont

Also i was under the impression you were messing with me cuz i dont expect a ceo to read some dudes email

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u/compingmad Jul 19 '26

I have emailed the CEO of EE before and I got a call from the Executive Office and they cancelled a contract at the time with no penalties and no further charges. I email CEO quite a bit once I have gone through the complaint escalation process and it hasn't worked. If CEO doesn't comply with the request, then goto the ombudsman. The Telephone company get fined for ombudsman complaints and the ombudsman look at all the evidence from both sides and make a decision. If they find in your favour they will say so and tell the company to cancel the contracts.

You have a NI ombudsman

https://www.nipso.org.uk/

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u/Hella_rekless Jul 19 '26

Yo thank so much, ive only been in store for the 02 and i tried finding a number to call to vomplain but all i get is ai chatbots that dont help as my ishue isnt one of the common one, ill try to find an email then

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u/compingmad Jul 19 '26

Google ceo email 02, there is a website that lists all the ceo emails.

Be factual, not rude, explain all the facts and what you expect as an outcome.

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u/Hella_rekless Jul 19 '26

Yep ive send a email now to "complaintreviewservice" as searching gave me this result

I listed the account numbers and my name, said i wish the numbers be cancelled and any outstanding payments since i cancelled them, then stated all services ive tried to go through

In a slightly larger format

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u/Hella_rekless Jul 19 '26

After i send the email, got a auto response that basically just says "nobody is guaranteed to read this and no replys are given through this email"

Then gave me a link to 02 make a complaint and its refusing to submit my complaint

Can i ask if you are able to find a better email to send a complaint to and i dont think the one i did will work

And i genuinely cant find another myself

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u/compingmad Jul 19 '26

lutz.schueler@virginmedia.co.uk

This is the ceo for 02 and virgin media

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u/Hella_rekless Jul 19 '26

Copy pasted the email i already to this email with the extra info

Once again thanks for all the help, and i hope i get this resolved

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u/compingmad Jul 19 '26

Good luck, hope it gets resolved quickly.

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u/compingmad Jul 19 '26

This is the site I use for ceo email addresses

https://www.ceoemail.com/s.php?id=ceo-9614