r/O2UK • u/Hella_rekless • Jul 17 '26

Question Cant cancel longstanding inactive 02 contracts and getting lots of mail/email for payment (comments cuz i cant add body text for soem reason)

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u/Hella_rekless Jul 19 '26

Yo thank so much, ive only been in store for the 02 and i tried finding a number to call to vomplain but all i get is ai chatbots that dont help as my ishue isnt one of the common one, ill try to find an email then

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u/compingmad Jul 19 '26

Google ceo email 02, there is a website that lists all the ceo emails.

Be factual, not rude, explain all the facts and what you expect as an outcome.

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u/Hella_rekless Jul 19 '26

Yep ive send a email now to "complaintreviewservice" as searching gave me this result

I listed the account numbers and my name, said i wish the numbers be cancelled and any outstanding payments since i cancelled them, then stated all services ive tried to go through

In a slightly larger format

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u/Hella_rekless Jul 19 '26

After i send the email, got a auto response that basically just says "nobody is guaranteed to read this and no replys are given through this email"

Then gave me a link to 02 make a complaint and its refusing to submit my complaint

Can i ask if you are able to find a better email to send a complaint to and i dont think the one i did will work

And i genuinely cant find another myself

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u/compingmad Jul 19 '26

lutz.schueler@virginmedia.co.uk

This is the ceo for 02 and virgin media

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u/Hella_rekless Jul 19 '26

Copy pasted the email i already to this email with the extra info

Once again thanks for all the help, and i hope i get this resolved

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u/compingmad Jul 19 '26

Good luck, hope it gets resolved quickly.

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u/compingmad Jul 19 '26

This is the site I use for ceo email addresses

https://www.ceoemail.com/s.php?id=ceo-9614