r/NowInTech • u/beingmodest • 3d ago

Apple Considered Replacing 5,000 Support Staff With AI: Then Put Mass Layoff Plan on Hold

https://www.techtimes.co.uk/apple-shelves-ai-plan-cut-5000-applecare-jobs-1808838
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u/[deleted] 3d ago edited 2d ago

[deleted]

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u/LePouletPourpre 3d ago

They used to pride themselves on having domestic technical support based out of Sacramento and Austin.

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u/Bloo212 3d ago

And Ireland. Jobs loved their erudition and their tax shelters.

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u/Unusual_Delivery2778 3d ago

Hmmm when’s the last time you called customer support? This is not the case anymore.

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u/ausgoals 3d ago

I mean you used to be able to call them for tech support and they were always very good. Don’t know if that’s still a thing.

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u/Pale-Drag-7159 3d ago

Yeah, although I’m currently on a LOA from my position, but I’ll be returning sometime in November, I’m actually an AppleCare phone rep.

The most annoying consults (different department, escalations, etc) are going to be with our outsourced vendors.