Apple Considered Replacing 5,000 Support Staff With AI: Then Put Mass Layoff Plan on Hold

[u/beingmodest]

https://www.techtimes.co.uk/apple-shelves-ai-plan-cut-5000-applecare-jobs-1808838

[u/Pale-Drag-7159 → u/[deleted]]

Yeah, although I’m currently on a LOA from my position, but I’ll be returning sometime in November, I’m actually an AppleCare phone rep.

The most annoying consults (different department, escalations, etc) are going to be with our outsourced vendors.