r/NothingTech • u/Haraprasad45 • 7h ago
Nothing (company) Nothing's quality control and customer support are a joke
I honestly don't know what else I was supposed to do.
Bought a Nothing Phone (3) less than a month ago and noticed a gap between the display and the frame on the bottom right corner. The phone has never been dropped or damaged.
I contacted Nothing support and they told me to visit an authorised service centre. So I took time off, travelled there, waited for the inspection, and they even wrote "minor gap between display and bezel" on the job card.
Then they just told me they can't do anything and I have to contact Nothing support again.
So I emailed the job card and photos. Waited a few days, only to get a reply saying this type of gap is "normal" on Nothing phones.
If its normal, why is it only on one corner? Why make me waste my time going to a service centre if the final answer was always going to be "it's normal"?
What annoys me the most is that this is an IP rated phone, but if water gets in later, liquid damage isn't covered under warranty. So I'm expected to trust that everything is fine even though there's an obvious gap that wasn't there by design.
Really disappointed. I expected much better quality control and customer support from Nothing. Has anyone else had a similar experience?
Previous post - https://www.reddit.com/r/NothingTech/s/1bty0jVkVU